Guest Experience Expert (Receptionist)

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader in Dubai is seeking a Guest Experience Expert to enhance memorable guest stays through various operational tasks. The role emphasizes creating a unique experience by addressing guest needs and maintains a professional environment. Ideal candidates should have a high school diploma and be able to lift objects up to 10 pounds. This position ensures quality service and adherence to company policies while offering a dynamic work environment.

Qualifications

• Creating a safe work place while following company policies.
• Maintaining confidentiality and protecting company assets.
• Upholding quality standards in guest interaction.

Responsibilities

• Deliver a wide range of services to enhance guest experiences.
• Handle operational needs and address guest requests.
• Stay mobile and perform hands-on tasks as required.

Education

High school diploma or G.E.D. equivalent

Job description

Description

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

POSITION SUMMARY

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands‑on approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability veteran status or other basis protected by applicable law.