Guest Experience Director: VIP & Front Desk Leadership

AccorHotel; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading hotel company in Abu Dhabi seeks a Guest Services Director to ensure exceptional experiences for VIP guests. You'll manage all operational aspects from pre-arrival preparations to check-out while exhibiting strong leadership and communication skills. Ideal candidates have extensive experience in guest-facing roles and are proficient in property management systems. This full-time position offers an engaging work environment with a commitment to heartfelt hospitality.

Qualifications

• 5 years in guest-facing operations with 3-5 years in a management role.
• High emotional intelligence and decision-making under pressure are essential.

Responsibilities

• Orchestrate exceptional experiences for VIP guests through meticulous oversight.
• Manage all aspects of financial operations, including cashiering and billing settlements.
• Ensure timely delivery of messages and packages to guests.

Skills

Property Management Systems proficiency

Budgeting

Leadership abilities

Conflict resolution

Effective communication

Education

High school diploma or two-year degree; bachelor’s preferred

Job description

A leading hotel company in Abu Dhabi seeks a Guest Services Director to ensure exceptional experiences for VIP guests. You'll manage all operational aspects from pre-arrival preparations to check-out while exhibiting strong leadership and communication skills. Ideal candidates have extensive experience in guest-facing roles and are proficient in property management systems. This full-time position offers an engaging work environment with a commitment to heartfelt hospitality.