Guest Experience Concierge – Luxury Resort

Apt Resources; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Dubai is seeking a Door Attendant to be the first point of contact for guests. Responsibilities include greeting guests, assisting with luggage, and providing information about amenities and services. The ideal candidate will have prior experience in customer service, exceptional communication skills, and a professional demeanor. A diploma or certificate in Hospitality Management is preferred. This position requires flexibility to work various shifts. Competitive benefits are offered as per market standards.

Qualifications

• Previous experience as a Door Attendant or in a similar customer service role.
• Exceptional interpersonal and communication skills.
• Strong customer service orientation with a passion for hospitality.
• Able to maintain professionalism and composure in a fast-paced environment.
• Flexibility to work various shifts including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests as they arrive and depart from the resort.
• Assist with luggage handling and ensure smooth check-in and check-out processes.
• Provide information about the resort's amenities, services, and local attractions.
• Maintain a clean and organized entrance area.
• Monitor the flow of guest arrivals and departures ensuring timely assistance.
• Coordinate with other departments to meet guest needs and requests.
• Adhere to all safety and security protocols to ensure guest safety.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Professionalism

Ability to lift and carry luggage

Fluency in English

Education

Diploma or Certificate in Hospitality Management

Job description

A luxury resort in Dubai is seeking a Door Attendant to be the first point of contact for guests. Responsibilities include greeting guests, assisting with luggage, and providing information about amenities and services. The ideal candidate will have prior experience in customer service, exceptional communication skills, and a professional demeanor. A diploma or certificate in Hospitality Management is preferred. This position requires flexibility to work various shifts. Competitive benefits are offered as per market standards.