Guest Experience Concierge

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 28,000 - 40,000; Full time

Job summary

A luxury hotel in Ras al-Khaimah seeks a Front Desk Agent to provide professional and customer-focused service. The role involves greeting guests, ensuring a memorable experience, and managing check-in and check-out processes. Applicants should have a degree in hospitality and excellent English communication skills, with experience in hotel front office preferred. This position demands strong interpersonal skills and the ability to work under pressure.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills.
• Knowledge of an additional language is a plus.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Ensure guests are personally greeted and escorted to their room.
• Maintain knowledge of hotel information and local services.
• Administer Front Desk cashiering standards.
• Process accounts from check-in to check-out.

Skills

Customer service orientation

Problem-solving

Interpersonal skills

Adaptability

Education

Degree in hospitality

Tools

Opera

Job description

A luxury hotel in Ras al-Khaimah seeks a Front Desk Agent to provide professional and customer-focused service. The role involves greeting guests, ensuring a memorable experience, and managing check-in and check-out processes. Applicants should have a degree in hospitality and excellent English communication skills, with experience in hotel front office preferred. This position demands strong interpersonal skills and the ability to work under pressure.