Guest Experience Concierge

Beach Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi seeks a Front Desk Agent to deliver exceptional customer service and ensure a memorable experience for guests. Responsibilities include greeting guests, managing check-ins and check-outs, and maintaining knowledge of hotel services. The ideal candidate should have a degree in hospitality, with strong communication skills in English and preferably another language. Experience with Opera software is a plus, and a proactive, customer-focused attitude is essential.

Qualifications

• Degree in hospitality with experience in Front Office Department in hotels.
• Excellent communication skills, with English and an additional language preferred.
• Proactive and customer-driven personality.

Responsibilities

• Provide courteous and efficient service to guests.
• Process accounts accurately from check-in to check-out.
• Maintain up-to-date knowledge of hotel services and local attractions.

Skills

Excellent written and verbal communication in English

Interpersonal and problem solving abilities

Customer focus

Adaptability

Teamwork

Education

Degree in hospitality

Tools

Opera

Job description

A luxury hotel in Abu Dhabi seeks a Front Desk Agent to deliver exceptional customer service and ensure a memorable experience for guests. Responsibilities include greeting guests, managing check-ins and check-outs, and maintaining knowledge of hotel services. The ideal candidate should have a degree in hospitality, with strong communication skills in English and preferably another language. Experience with Opera software is a plus, and a proactive, customer-focused attitude is essential.