Guest Experience Concierge

Combuzz HR Solutions; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury restaurant in Abu Dhabi is seeking a Guest Relation Officer (GRO) to ensure a memorable experience for guests. The ideal candidate will assist guests from arrival to departure, handle inquiries and requests, and maintain strong guest relationships. Previous experience in luxury hospitality and exceptional interpersonal skills are required. The role offers an exciting opportunity to contribute to a high-class dining environment, ensuring that each guest feels valued and well-cared for.

Qualifications

• Previous experience in guest relations or front-of-house roles in a luxury hospitality setting.
• Exceptional interpersonal and communication skills.
• Fluent in English; additional language(s) a plus.

Responsibilities

• Warmly welcome guests upon arrival and ensure they are comfortable throughout their visit.
• Manage guest inquiries, special requests and complaints promptly and professionally.
• Build and maintain strong relationships with guests to encourage repeat visits.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Job description

A luxury restaurant in Abu Dhabi is seeking a Guest Relation Officer (GRO) to ensure a memorable experience for guests. The ideal candidate will assist guests from arrival to departure, handle inquiries and requests, and maintain strong guest relationships. Previous experience in luxury hospitality and exceptional interpersonal skills are required. The role offers an exciting opportunity to contribute to a high-class dining environment, ensuring that each guest feels valued and well-cared for.