Guest Experience Ambassador

Swiss Connect Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai is seeking a Guest Experience Agent to deliver exemplary service to VIPs and high-profile guests. This role involves welcoming guests, coordinating events, and providing exceptional guest experiences aligned with luxury standards. Ideal candidates will have experience in hospitality, excellent communication skills, and a professional appearance. The position offers a competitive salary, accommodation, meals, and other benefits, making it a fantastic opportunity for individuals passionate about luxury service.

Benefits

Tax-free salary

Company-provided accommodation

Medical/health insurance

Meals and transportation provided

Annual travel ticket

Onboarding flight ticket

Qualifications

• Previous experience in hospitality or guest relations preferred.
• Strong organizational skills and attention to detail.
• Professional appearance and a passion for luxury service.

Responsibilities

• Welcome and assist VIP guests with warmth and professionalism.
• Ensure smooth guest flow and coordinate events.
• Deliver personalized service by anticipating guest needs.

Skills

Hospitality experience

Excellent communication skills

Interpersonal skills

Organizational skills

Fluency in English

Knowledge of local customs

Job description

We are seeking a confident, elegant, and guest-focused Guest Experience Agent / Hostess to join a prestigious 5-star hotel in Dubai. This role offers an exciting opportunity to represent a world-class hospitality brand while engaging with VIPs, dignitaries, and high-profile guests in an international luxury environment.

As the first point of contact at exclusive events and official functions, you will play a key role in delivering a refined, welcoming, and memorable guest experience aligned with global protocol and luxury service standards.

Key Responsibilities

• Welcome and assist VIP guests with warmth, professionalism, and discretion
• Ensure smooth guest flow, seating arrangements, and event coordination
• Deliver personalized service by anticipating guest needs and preferences
• Uphold international etiquette and cultural protocol standards
• Liaise with hotel departments to ensure flawless execution of VIP events
• Manage guest lists, RSVPs, and confidential information
• Distribute event briefings and support operational communication
• Represent the hotel brand with poise, elegance, and impeccable conduct
• Advise guests on local customs and etiquette

Candidate Profile

• Previous experience in hospitality, guest relations, events, or customer service preferred
• Excellent communication and interpersonal skills
• Fluent in English; Russian and/or German speakers highly preferred
• Strong organizational skills and attention to detail
• Professional appearance with a passion for luxury service
• Comfortable in fast-paced, high-profile environments
• Flexible availability, including evenings, weekends, and holidays
• Minimum height requirement: 165 cm

Salary & Benefits

• Basic Salary: AED 5,000 per month (approx. USD 1,530 / EUR 1,170)
• Monthly service charge plus high tips
• Tax-free salary
• Company-provided accommodation
• Meals and transportation provided
• Medical / health insurance
• Onboarding flight ticket
• Annual travel ticket