Guest Experience Agent & Royal Service Dispatcher

AccorHotel; Dibba Al Fujairah; On-site; AED 91,000 - 129,000; Full time

Job summary

A prominent hotel chain in Fujairah is looking for a Telephone Operator to provide outstanding guest services and manage communications effectively. This role involves taking ownership of guest requests, processing calls and emails, and maintaining hotel systems for efficiency. Candidates must have prior experience in a similar role, exceptional organizational skills, and fluency in English. This position offers an opportunity to contribute to a luxury service environment in a dynamic team setting.

Qualifications

• Previous experience as a Telephone Operator is required.
• Ability to work well under pressure in a fast-paced environment.
• Fluency in English, with a secondary language preferred.

Responsibilities

• Provide professional and friendly service to guests.
• Process external and internal calls and emails efficiently.
• Maintain and monitor services through the Royal Service software system.
• Serve as a liaison for guests needing hotel information.

Skills

Outstanding guest services skills

Verbal communication skills

Computer literacy in Microsoft Windows

Strong interpersonal skills

Organizational skills

Tools

Opera Property Management System

Job description

A prominent hotel chain in Fujairah is looking for a Telephone Operator to provide outstanding guest services and manage communications effectively. This role involves taking ownership of guest requests, processing calls and emails, and maintaining hotel systems for efficiency. Candidates must have prior experience in a similar role, exceptional organizational skills, and fluency in English. This position offers an opportunity to contribute to a luxury service environment in a dynamic team setting.