Guest Experience Agent | Front Desk + Local Tips

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in the United Arab Emirates is seeking a friendly Guest Service Agent to create unique guest experiences. The ideal candidate will have strong people skills, experience in customer service, and the ability to think quickly in a busy environment. You will be responsible for welcoming guests, handling payments, and answering questions with a warm smile. Competitive salary and benefits offered.

Benefits

Competitive salary

Benefits package

Opportunities for growth

Qualifications

• Previous experience in a front desk or guest-facing role is preferred.
• Ability to stay calm and juggle multiple tasks during busy times.
• Must have a friendly and confident attitude.

Responsibilities

• Welcome guests, handling check-ins and check-outs.
• Answer guest inquiries and resolve issues.
• Collaborate with other departments to ensure smooth operations.

Skills

People skills

Quick thinking

Fluency in English

Customer service

Tools

Opera PMS

Job description

A global hospitality company in the United Arab Emirates is seeking a friendly Guest Service Agent to create unique guest experiences. The ideal candidate will have strong people skills, experience in customer service, and the ability to think quickly in a busy environment. You will be responsible for welcoming guests, handling payments, and answering questions with a warm smile. Competitive salary and benefits offered.