Guest Communications Specialist

Fujairah Rotana Resort & Spa; Fujairah Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Fujairah seeks a Telephone Operator who is customer-driven and proactive. Responsibilities include handling guest calls with professionalism, maintaining communication across departments, and managing guest wake up calls. Ideal candidates should have a hospitality diploma, excellent English communication skills, and should be computer literate. Experience with the Opera system is a plus. Join our dynamic team and contribute to making guests' stays memorable.

Qualifications

• Excellent written and verbal English skills
• Strong voice modulation abilities
• Computer literate

Responsibilities

• Handle every guest call professionally
• Maintain communication with departments for seamless service
• Manage guest wake up call sheet

Skills

Customer focus

Communication skills

Adaptability

Teamwork

Education

Diploma or degree in hospitality

Tools

Opera system

Job description

A leading hotel in Fujairah seeks a Telephone Operator who is customer-driven and proactive. Responsibilities include handling guest calls with professionalism, maintaining communication across departments, and managing guest wake up calls. Ideal candidates should have a hospitality diploma, excellent English communication skills, and should be computer literate. Experience with the Opera system is a plus. Join our dynamic team and contribute to making guests' stays memorable.