GUCCI Client Advisor-Abu Dhabi The Galleria Sowwah Square

Luxury Goods Gulf LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury retail company is seeking a Client Advisor to create and deliver exceptional personalized experiences for customers. This role involves driving sales alongside specific KPIs, developing strong client relationships, and utilizing product knowledge to enhance customer experiences. Applicants must have a passion for luxury retail, excellent listening skills, and prior experience in client-focused roles. The position offers a full-time schedule and entails working in a vibrant retail environment.

Qualifications

• Prior experience in luxury retail or client advisory roles.
• Proficient in using CRM systems for customer data management.
• Strong knowledge of product offerings and competitive landscape.

Responsibilities

• Create and deliver personalized client experiences to achieve sales goals.
• Drive individual and team sales through effective use of data.
• Engage clients and build strong relationships from the moment they enter the store.

Skills

Sales techniques

Customer relationship management

Product knowledge

Storytelling

Listening skills

Job description

Description

Role mission

The client advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.

Key accountabilities

Driving sales

• Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
• Collects meaningful customer information throughout the client journey to feed into the CRM system
• Effectively uses cross- and upselling techniques to maximize sales opportunities.
• Guides and influences the client to make the best possible decision to buy the right product.

Client experience

• Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
• Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
• Engages with clients to uncover purchase motivations by asking good questions and listening to clients
• Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques
• Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge

• Using knowledge of Gucci and our products, engages with the clients using storytelling.
• Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
• Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)
• Combines styling knowledge with the ability to mix-and-match products to best serve the client.

Job Type

Regular

Start Date

2025-10-23

Schedule

Full time

Organization

Luxury Goods Gulf LLC