Global Head of Customer Experience & 24/7 Support

CFI Financial Group; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading trading provider is looking for a Global Head of Customer Service to oversee their operations across multiple entities. The successful candidate will ensure a high-quality client experience and drive customer service strategy. The role requires a minimum of 10 years in customer service leadership, strong analytical and team-building skills, and fluency in English. Additional language proficiency is a plus. Competitive salaries and growth opportunities are offered.

Benefits

Competitive salaries and benefits

Supportive and collaborative environment

Unlimited opportunities for growth and development

Qualifications

• Minimum 10 years of experience in customer service or client experience leadership.
• Experience in managing multi-country and multi-language customer support operations.
• Fluent in English; proficiency in Arabic or other regional languages is an advantage.

Responsibilities

• Oversee global customer service operations to ensure high-quality client experiences.
• Implement customer service strategy aligned with business objectives.
• Monitor customer satisfaction through metrics and feedback mechanisms.

Skills

Leadership and team-building skills

Customer experience strategy

Analytical mindset

Multilingual capabilities

Education

Bachelor’s degree

MBA or equivalent postgraduate qualification

Job description

A leading trading provider is looking for a Global Head of Customer Service to oversee their operations across multiple entities. The successful candidate will ensure a high-quality client experience and drive customer service strategy. The role requires a minimum of 10 years in customer service leadership, strong analytical and team-building skills, and fluency in English. Additional language proficiency is a plus. Competitive salaries and growth opportunities are offered.