General Hotel Resort Manager

Reap HR Consultancy; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Al Ain is seeking an experienced Hotel / Resort Manager. This role involves overseeing the daily operations of a hotel to ensure high standards of guest satisfaction and operational efficiency. The ideal candidate will have experience in financial management, staff leadership, and knowledge of hospitality industry standards. The position offers a salary between AED 7000 to AED 8000, along with accommodation and visa arrangements.

Benefits

Accommodation

Visa

Food Medical

Qualifications

• Minimum 5 years of experience in hotel/resort management.
• At least 3 years in a senior leadership position.
• Experience managing multiple departments.

Responsibilities

• Oversee daily hotel or resort operations for high service standards.
• Lead and motivate a team to promote teamwork and guest service excellence.
• Develop and manage the hotel or resort budget.
• Address guest complaints and ensure satisfaction.
• Collaborate with sales and marketing for promotions.

Skills

Operational Management

Financial Management

Staff Leadership

Guest Experience Management

Strong Communication Skills

Education

Bachelor’s degree in Hospitality Management or related field

Master’s degree preferred

Job description

We are seeking a Hotel / Resort Manager or General Manager at a resort in Al Ain. The General Hotel/Resort Manager or General Manager will be responsible for overseeing the daytoday operations of the hotel or resort ensuring the highest standards of guest satisfaction, operational efficiency and profitability. This leadership role requires excellent organizational, financial and management skills as well as a deep understanding of hospitality industry standards and practices. The Hotel/Resort Manager will collaborate with department heads, staff and external partners to maintain the property’s reputation for excellence, ensure smooth operations and drive longterm business success.

Responsibilities

Operational Management

• Oversee daily hotel or resort operations ensuring high standards of quality and service across all departments (front office, housekeeping, food and beverage, maintenance, etc.)
• Monitor all operations to ensure guest satisfaction is met, service quality standards are maintained and operational targets are achieved.
• Coordinate with department heads to ensure smooth operations and efficiency in all areas of the hotel/resort.
• Develop and implement operational policies and procedures that align with the brand’s standards and the expectations of guests.

Staff Leadership and Development

• Lead, motivate and manage a team of department heads and staff promoting teamwork, guest service excellence and a positive work culture.
• Conduct regular performance evaluations, provide constructive feedback and address any employer‑related issues to foster a high‑performing team.
• Implement ongoing staff training programs and professional development opportunities to enhance service delivery and operational efficiency.
• Ensure adequate staffing levels and manage recruitment, onboarding and employee retention efforts for all hotel/resort positions.

Financial Management

• Develop and manage the hotel or resort budget ensuring financial targets and profitability goals are met or exceeded.
• Oversee revenue management strategies including pricing, booking systems and promotions to maximize revenue generation and occupancy rates.
• Monitor and control operational costs ensuring expenses are within budget and resources are utilized efficiently.
• Prepare financial reports, analyze performance metrics and take corrective action when necessary to improve financial performance.
• Ensure timely and accurate billing, invoicing and payment collection processes.

Guest Experience & Satisfaction

• Ensure that all guest interactions are handled professionally, courteously and efficiently to deliver exceptional guest service.
• Address guest complaints and concerns in a timely and professional manner ensuring customer satisfaction and loyalty.
• Oversee quality control of guest accommodation, amenities and services to ensure consistently positive guest experiences.
• Implement guest satisfaction surveys and utilize feedback to continuously improve service and operational standards.
• Promote an atmosphere of luxury and personalized service ensuring that guests feel valued and well‑taken care of during their stay.

Marketing & Sales

• Collaborate with the sales and marketing teams to promote the hotel or resort through targeted marketing campaigns, partnerships and brand initiatives.
• Work closely with sales teams to identify new revenue opportunities, special packages and promotional offers that attract new guests and retain existing ones.
• Develop and implement strategies to enhance online presence, reputation management and reviews on travel platforms (TripAdvisor, Booking, etc.)
• Foster relationships with local businesses, travel agencies and corporate clients to enhance occupancy rates and brand recognition.

Property Maintenance & Safety

• Ensure the property is maintained to the highest standards of cleanliness, safety and upkeep including all rooms, public areas and facilities.
• Work closely with the maintenance and housekeeping departments to address any repairs, issues or special requests promptly.
• Ensure compliance with local health and safety regulations and industry standards, including fire safety, emergency protocols and environmental sustainability.
• Oversee risk management practices, including insurance and security, to protect the property, guests and staff.

Strategic Planning & Reporting

• Collaborate with senior leadership and ownership to set long‑term goals, define strategies for growth and implement action plans for business development.
• Analyze market trends, competitor activities and guest feedback to adapt continuously and enhance the property’s offerings.
• Prepare and present detailed reports on hotel performance, guest satisfaction, financial performance and operational goals to senior management or ownership.
• Ensure the property is positioned as a market leader in terms of service, reputation and profitability.

Qualifications

Education & Experience

• A Bachelor’s degree in Hospitality Management, Business Administration or a related field (Master’s degree preferred).
• Minimum of 35 years of experience in hotel/resort management with at least 23 years in a senior leadership position (e.g. Assistant Manager, Operations Manager or similar).
• Experience managing a hotel or resort with multiple departments (front office, food & beverage, housekeeping, maintenance, etc.).
• Proven track record of driving revenue growth, improving guest satisfaction and managing a team effectively.
• Knowledge of hospitality industry standards, best practices and local regulations.

Salary: AED 7000 to AED 8000. Accommodation Visa. foodmedical

Gender: Male

Nationality: Arabs