Front Office Supervisor - ME Dubai

Melia Hotels International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel chain is seeking a Front Office professional in Dubai to represent the Front Office Manager. Responsibilities include developing front office standards, ensuring excellent guest experiences, and maintaining high-quality service. Candidates must have a background in luxury hospitality and communicate effectively in English, with additional languages in Arabic, Russian, or Spanish being advantageous. This role emphasizes a friendly personality, flexibility, and the drive to excel in a thriving environment.

Benefits

Participate in My MeliáRewards loyalty program

Flexible compensation and exclusive discounts

Qualifications

• Experience in a similar role is essential, preferably in a luxury environment.
• Fluency in English is required, plus one additional language (Arabic, Russian, or Spanish).
• Candidates should possess a friendly demeanor and be motivated.

Responsibilities

• Represent the Front Office Manager and Assistant Manager.
• Develop and introduce standards at the front office.
• Ensure a high-quality check-in and check-out experience for guests.
• Work closely with all departments to ensure an excellent hotel experience.
• Maintain proactive, personal guest contact.
• Educate guests about hotel services and amenities.
• Ensure compliance with quality standards.

Skills

Experience in a similar role with luxury background

High level of English

Proficiency in Arabic or Russian or Spanish

Friendly and sympathetic personality

Flexibility and motivation

Job description

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards : Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits : Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉

Your Tasks:

• Representation of the Front Office Manager and Front Office Assistant Manager
• Development and introduction of standards at the front office area as well as the subsequent support of the front office team
• Check-in / -out as well as the individual greeting and farewell of our guests
• Close cooperation with all departments for a unique hotel experience
• Professional presentation of our hotel through active, personal guest and customer contact
• Advising our guests on the location, facilities and the full range of services on offer
• Ensuring quality standards

What are we looking for:

• Experience in a similar role with luxury background
• High level of English and Arabic or Russian or Spanish
• A friendly and sympathetic personality
• Flexibilty and motivation

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al all collaborators, we make it possible.