Front Office Supervisor

Accor Hotels; Dadna; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury beach resort in the United Arab Emirates is seeking a Front Office Supervisor to ensure exceptional guest experiences. This role involves overseeing daily front office operations, mentoring staff, and managing guest inquiries. The ideal candidate should have at least 3 years of supervisory experience, leadership skills, and proficiency in Opera Cloud PMS. Candidates with multilingual abilities are preferred. The position requires flexibility to work various shifts in a multicultural environment while embracing the spirit of luxury service.

Qualifications

• Minimum 3 years supervisory experience in hotel front office.
• Proficiency in Opera Cloud PMS required.
• Multilingual skills preferred, especially Arabic, Russian, and English.

Responsibilities

• Oversee daily front office operations including check-in/out processes.
• Lead, train, and mentor front office staff.
• Collaborate with Duty Manager on staffing schedules.

Skills

Leadership skills

Excellent communication

Problem-solving skills

Customer-focused mindset

Multilingual skills

Education

High school diploma

Bachelor's degree in Hospitality Management

Tools

Opera Cloud PMS

Microsoft Office suite

Job description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We are seeking an experienced and dynamic Front Office Supervisor to join our team in Fairmont Fujairah Beach Resort, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and inspiring our front office team.

• Oversee daily front office operations, including check-in/check-out processes, guest inquiries, and concierge services
• Lead, train, and mentor front office staff to maintain high service standards and foster a positive work environment
• Collaborate with the Duty Manager to optimize staffing schedules and room inventory management
• Utilize Opera Cloud PMS expertly and train team members on its efficient use
• Handle guest requests and complaints promptly and professionally, ensuring guest satisfaction
• Promote and manage the Accor Live Limitless loyalty program as a dedicated Loyalty Ambassador
• Monitor and improve key performance indicators for the front office department
• Coordinate with other departments to ensure seamless guest experiences and efficient hotel operations
• Stay informed about local attractions and services to provide personalized recommendations to guests
• Assist in managing department budgets and identifying areas for cost optimization
• Ensure compliance with all safety and security protocols in the hospitality industry

Qualifications

• High school diploma required; Bachelor's degree in Hospitality Management or related field preferred
• Minimum of 3 years of supervisory experience in hotel front office or similar customer-facing role
• Proven leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with a strong customer-focused mindset
• Proficiency in Opera Cloud PMS and Microsoft Office suite
• Demonstrated ability to handle high-pressure situations and resolve conflicts effectively
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Knowledge of revenue management principles and practices
• Familiarity with safety and security protocols in the hospitality industry
• Multilingual skills highly valued, with Arabic, Russian and English fluency preferred
• Adaptability to work in a multicultural environment and understand diverse guest needs
• Enthusiasm for the hospitality industry and commitment to delivering exceptional guest experiences
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.