Front Office Supervisor

Anantara; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality brand in Abu Dhabi seeks dedicated individuals to join its team. In this role, you will anticipate guest needs and ensure an exceptional service experience. Responsibilities include overseeing service standards, conducting daily shift briefings, and coordinating reception tasks effectively. Strong interpersonal skills and a complete knowledge of the hotel's offerings are required. Adaptability for night shifts and readiness for relocation to a remote area are essential. Join us for an enriching career in hospitality.

Qualifications

• Ability to anticipate and meet guest needs in a proactive manner.
• Strong knowledge of hotel facilities and services.
• Excellent communication skills for team coordination.

Responsibilities

• Oversee guest service delivery to meet high standards.
• Conduct daily briefings to keep team members informed.
• Ensure timely follow-up on guest satisfaction issues.

Job description

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings / meeting’s and pass on all information to team‑members.
• Coordinate reception work during the shift in an effective manner
• To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
• To be available to work in all shifts including night shift
• To carefully and safely drive the hotel buggy at all times

Additional Information

Relocate to remote area