Front Office Receptionist - Nest Hotel

Arada; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel in the UAE is seeking a Front Office Receptionist to provide exceptional guest service. Responsibilities include managing check-ins, handling inquiries, and processing payments. Candidates should have a diploma in Hospitality Management, 1-2 years of relevant experience, and strong communication skills. Proficiency in English is required, knowledge of Arabic is preferred. This role offers a dynamic environment with team collaboration.

Qualifications

• 1-2 years of experience in a hotel front office or customer service role.
• Ability to work shifts, including evenings, weekends, and public holidays.

Responsibilities

• Welcome guests courteously and manage the check-in/check-out process efficiently.
• Handle guest inquiries and provide information on hotel facilities.
• Process payments and maintain accurate billing.

Skills

Strong communication and interpersonal skills

Professional grooming and customer-oriented attitude

Proficiency in English

Familiarity with hotel property management systems

Education

Diploma or degree in Hospitality Management

Job description

PURPOSE OF THE ROLE:

The Front Office Receptionist is responsible for delivering a welcoming, efficient, and professional front desk service to all guests. This role ensures smooth check-in and check-out procedures, provides accurate information, and assists in creating a positive guest experience in line with the hotel’s standards .

PRIMARY RESPONSIBILITIES:

• Welcome guests courteously upon arrival and manage the check-in/check-out process efficiently.
• Handle guest inquiries, provide information on hotel facilities, services, and local attractions.
• Respond promptly to guest requests and ensure they are addressed by the appropriate department.
• Manage room reservations, cancellations, and amendments accurately through the property management system (PMS).
• Process payments, maintain accurate billing, and handle cash or credit card transactions securely.
• Maintain guest records and update information in the system as required.
• Handle telephone calls, emails, and messages in a professional and timely manner.
• Liaise with housekeeping and other departments to ensure guest requirements are met.
• Address guest complaints or escalate issues to the supervisor/manager as necessary.
• Maintain a professional appearance and ensure the reception area is clean and presentable at all times

QUALIFICATION

• Diploma or degree in Hospitality Management (preferred).

EXPERIENCE

• 1 –2 years of experience in a hotel front office or customer service role .

SKILLS

• Strong communication and interpersonal skills.
• Professional grooming and a customer-oriented attitude.
• Proficiency in English; additional languages (Arabic preferred) will be an advantage.
• Familiarity with hotel property management systems
• Ability to work shifts, including evenings, weekends, and public holidays