Front Office Manager

Confidential Careers; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel group in Dubai is seeking a dynamic Front Office Manager to lead guest-facing operations at an iconic luxury property. The ideal candidate will bring over 5 years of leadership experience in high-volume hotel environments, exceptional service delivery, and the ability to manage a large, multicultural team. This role offers a tax-free salary, a furnished apartment, medical insurance, and other attractive benefits while requiring flexible work hours to align with hospitality standards.

Benefits

Tax-free basic salary

One-bedroom fully furnished apartment

Comprehensive medical insurance

Annual air ticket allowance

Meals, transportation, and utilities

Residence visa and work permit

Exclusive hotel and group benefits

Qualifications

• Minimum 5 years’ experience in a similar role within a luxury hotel environment.
• Proven track record managing front office operations in hotels with 500+ keys.
• Fluent in English; additional European languages are a plus.

Responsibilities

• Oversee all front office operations including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit.
• Ensure seamless check-in/check-out processes and personalized guest service aligned with Forbes standards.
• Lead, coach, and develop a large team across multiple shifts.

Skills

Leadership

Guest Engagement

Problem-Solving

Communication

Operational Excellence

Tools

Opera PMS

Job description

This opportunity is with one of Dubai’s most iconic five-star luxury properties, known for its exceptional service, refined guest experiences, and commitment to excellence. The hotel is part of a globally recognized hospitality group and consistently ranks among the top in the region.

Note: Hotel name and brand details will be disclosed to shortlisted candidates only.

Job Summary

We are seeking a dynamic and experienced Front Office Manager to lead the guest-facing operations of a prestigious five-star luxury hotel in Dubai. The ideal candidate will bring a Forbes service mindset, proven leadership in high-volume environments (500+ keys), and a passion for delivering exceptional guest experiences. This role requires strategic oversight, operational excellence, and the ability to inspire and manage a large, multicultural team.

Core Duties & Responsibilities

• Oversee all front office operations including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit
• Ensure seamless check-in/check-out processes and personalized guest service aligned with Forbes standards
• Lead, coach, and develop a large team across multiple shifts, fostering a culture of excellence and accountability
• Monitor guest feedback and implement service recovery strategies where needed
• Collaborate with other departments to ensure smooth guest journeys and operational synergy
• Manage departmental budgets, payroll, and forecasting in alignment with hotel financial goals
• Ensure compliance with brand standards, local regulations, and internal policies
• Drive upselling initiatives and optimize room revenue through strategic front office practices
• Lead daily briefings, performance reviews, and training programs to maintain high service standards

Core Competencies

• Minimum 5 years’ experience in a similar role within a luxury hotel environment
• Proven track record managing front office operations in hotels with 500+ keys
• Strong leadership and team management skills with experience handling large teams
• Forbes service background highly preferred
• Proficiency in Opera PMS and other front office systems
• Excellent communication, problem-solving, and guest engagement skills
• Ability to work under pressure and adapt to fast-paced environments
• Fluent in English; additional European languages are a plus

Package & Benefits

• Tax‑free basic salary
• One‑bedroom fully furnished apartment provided by the hotel
• Comprehensive medical insurance
• Annual air ticket allowance
• Meals, transportation, and utilities as per company policy
• Residence visa and work permit provided
• Exclusive hotel and group benefits including discounts and training programs

Work Schedule

This position follows a flexible operational schedule in line with luxury hospitality standards. It is not a fixed 9–6 role, and the Front Office Manager is expected to support the operation across varying shifts, including weekends, evenings, and peak business periods.

Weekly off days will be flexible, provided as one day in the first week and two days in the following week, depending on business needs and operational requirements.