Front Office Agent

Swiss Connect Solutions; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking a dynamic Front Office Agent to ensure efficient check-in/check-out and provide exceptional service to guests. Responsibilities include handling inquiries, managing reservations, and maintaining the front desk area. Candidates should have experience in hospitality, be detail-oriented, and possess excellent communication skills in English. The position offers a salary of AED 2000 plus AED 1000 in service charge, along with accommodation, meals, transportation, visa, and medical insurance.

Benefits

Free accommodation

Meals provided

Transportation

Visa sponsorship

Medical insurance

Qualifications

• Previous experience in hospitality or customer service preferred.
• Professional appearance and strong attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Fluent in English; knowledge of additional languages is a plus.

Responsibilities

• Handle guest inquiries, requests, and complaints efficiently.
• Manage reservations and ensure accurate billing and payment processing.
• Maintain a clean and organized front desk and lobby area.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Ability to work under pressure

Job description

We are looking for a dynamic and professional Front Office Agent to join our team at a luxury resort in Ras Al Khaimah UAE. In this role you will be responsible for ensuring a smooth and efficient check-in/check-out process while providing exceptional service and assistance to our guests

Responsibilities:

• Handle guest inquiries requests and complaints efficiently

• Manage reservations and ensure accurate billing and payment processing

• Maintain a clean and organized front desk and lobby area

• Coordinate with other departments to ensure guest satisfaction

Requirements:

• Previous experience in hospitality or a customer service role preferred

• Professional appearance and strong attention to detail

• Ability to work under pressure in a fast-paced environment

• Willing to relocate to Ras Al Khaimah UAE

• Excellent communication skills: fluent in English (additional languages are a plus)
• Candidates from CIS and Asian countries are encouraged to apply

Salary & Benefits:

• Salary: AED 2000 AED 1000 service charge

• Free accommodation meals transportation visa and medical insurance