Front Desk Receptionist

Jobs Global; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Abu Dhabi is seeking a Front Desk Receptionist to manage reservations and guest inquiries. Candidates ideally have at least 1 year of experience in a similar position and should be proficient with hotel reservation software. This role prioritizes customer service excellence and requires fluent Russian or Ukrainian. Interested candidates can expect a dynamic working environment in a diverse team.

Qualifications

• Minimum of 1 year experience as a Hotel Front Office Agent or similar.
• FOR RUSSIAN AND UKRANIAN SPEAKERS ONLY.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about available rooms and services.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Tools

Hotel reservations software

Job description

Overview

Front Desk Receptionist vacancy in Abu-Dhabi UAE. Attention! This vacancy is temporarily suspended.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Work experience as a Hotel Front Office Agent, Receptionist or similar role min. 1 year
• Female and Male
• FOR RUSSIAN AND UKRANIAN SPEAKERS ONLY
• Experience with hotel reservations software
• Customer service attitude
• Excellent communication and organizational skills