Front Desk Manager Hilton Dubai Palm

Hilton; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

A luxury hotel on Palm Jumeirah is seeking a Front Desk Manager to oversee front office activities and ensure exceptional Guest service. The role involves managing operations, supervising a team, and handling inquiries and complaints. Ideal candidates will have front office experience in the hotel sector and demonstrated sales capabilities. The position requires strong interpersonal skills, organizational abilities, and a passion for delivering excellent service. This is an exciting opportunity to join a leading global hospitality brand.

Qualifications

• Strong commercial awareness and ability to prioritize.
• Experience in hotel, leisure, or retail sectors.
• Excellent interpersonal skills and communication abilities.

Responsibilities

• Manage Front Desk operations to high standards.
• Ensure team knowledge of hotel products and services.
• Maximize sales revenues through upselling.
• Handle Guest requests and complaints promptly.

Skills

Front Office experience

Sales capabilities

Supervisory skills

Communication skills

Calm organized work ethic

Exceptional Guest service

Education

Supervisory/management certificate or degree

Job description

At Hilton Dubai Palm Jumeirah a Front Desk Manager manages the activities at the hotel front desk including checkin/checkout Guest requests concierge services and promotion of inhouse activities.

What will I be doing

At Hilton Dubai Palm Jumeirah as a Front Desk Manager you will oversee the front office activities between the Guest the hotel and the various hotel departments. A Front Desk Manager is responsible for supervising the activities that create the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Manage Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance standards and performance of Team Members with an emphasis on training and teamwork
• Maximize sales revenues through upselling and marketing program
• Manage Guest requests inquiries and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for

At Hilton Dubai Palm Jumeirah a Front Desk Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Front Office experience in the hotel leisure and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory interpersonal and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Required Experience

Manager