Front Desk & Guest Experience Specialist

DHL Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global logistics leader in Dubai is seeking a professional to join their team as a customer service representative. This role focuses on greeting customers, answering calls, and providing high-level service. Candidates should possess excellent English skills, typing proficiency, and a customer-centric attitude. Knowledge of Arabic is a plus. Join a dynamic environment committed to quality and sustainability as part of a renowned employer.

Qualifications

• Excellent English communication skills; knowledge of Arabic is an advantage.
• Typing speed of minimum 30 words per minute.
• Self-motivated and able to work under pressure.

Responsibilities

• Meet and greet customers upon arrival and direct them appropriately.
• Answer calls professionally and transfer them to appropriate staff.
• Provide high level of customer service in a timely manner.

Skills

English communication skills

Relationship building skills

Interpersonal skills

Education

Educational background in service industry

Tools

MS Office

Job description

A global logistics leader in Dubai is seeking a professional to join their team as a customer service representative. This role focuses on greeting customers, answering calls, and providing high-level service. Candidates should possess excellent English skills, typing proficiency, and a customer-centric attitude. Knowledge of Arabic is a plus. Join a dynamic environment committed to quality and sustainability as part of a renowned employer.