Franchise Hotel - Waitress – (Female, Russian/Arabic Speaker Preferred)

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading hospitality company in Dubai is seeking a Waitress to deliver exceptional guest service in a vibrant nightlife atmosphere. This role requires a proactive approach to guest satisfaction, the ability to handle various tasks in a fast-paced environment, and a professional demeanor. The ideal candidate will have previous experience in nightlife settings and must be willing to work during late-night hours. This position offers competitive pay and a supportive team environment.

Benefits

Competitive salary

Inclusive team culture

Opportunities for career growth

Qualifications

• Previous experience as a Waitress, preferably in nightlife outlets.
• Willingness to work late-night shifts, weekends, and holidays.
• Ability to stand and walk for long hours.

Responsibilities

• Greet guests and escort them to their tables.
• Take orders and serve drinks promptly.
• Maintain knowledge of menu items and promotions.
• Handle guest complaints and concerns professionally.
• Ensure cleanliness of tables and service areas.

Skills

Strong communication and interpersonal skills

Ability to work in a fast-paced environment

Positive attitude and professional demeanor

Job description

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

The Waitress is responsible for delivering exceptional guest service by providing prompt, friendly, and efficient service. She ensures guests enjoy a lively and safe nightlife experience while upholding the service standards.

Day to Day Responsibilities

Guest Service & Operations

• Greet guests warmly and escort them to their designated tables or seating areas.
• Take orders accurately and serve beverages and snacks in a timely and professional manner.
• Maintain excellent knowledge of menu items, promotions, and signature drinks.
• Ensure guest satisfaction by anticipating needs and responding promptly to requests.
• Handle guest concerns or complaints professionally and report to the supervisor when necessary.

Safety & Compliance

• Ensure responsible service of alcohol and follow hotel policies and local regulations.
• Monitor guest behavior and report any unsafe or inappropriate actions to the manager or security team.
• Maintain cleanliness and hygiene of tables, service stations, and the overall outlet.

Teamwork & Coordination

• Coordinate closely with bartenders, runners, and supervisors to ensure smooth operations.
• Support colleagues during busy hours to maintain high service standards.
• Participate in pre-shift briefings and follow instructions from the supervisor.

Cash Handling

• Process bills accurately and handle payments through POS systems.
• Follow cash-handling procedures and ensure correct billing for all orders.

Requirements

• Previous experience as a Waitress, preferably in nightlife outlets such as clubs, lounges, or discotheques.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and high-energy environment.
• Positive attitude, well-groomed appearance, and professional demeanor.
• Willingness to work late-night shifts, weekends, and public holidays.
• Basic knowledge of beverages and cocktails is an advantage.
• Ability to stand and walk for long hours.
• Ability to carry trays and handle multiple orders.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.