Franchise Hotel - Night Manager

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Night Manager to oversee guest experiences and hotel operations. The ideal candidate will have at least 2 years of front desk or guest service leadership experience, with a commitment to creating memorable hotel stays. Strong leadership and problem-solving skills are essential. This role offers a chance to lead a dynamic team in a unique hospitality environment.

Qualifications

• Experience in managing guest experiences and hotel operations is essential.
• Must have proven ability to develop team skills and provide excellent guest service.

Responsibilities

• Manage guest experiences, team performance, and hotel operations.
• Prioritize workload for delivering memorable experiences.
• Resolve guest issues and handle emergency situations.

Skills

Leadership

Guest service

Problem-solving

Education

Minimum Diploma or equivalent

Job description

Overview

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Responsibilities

We like to lead from the front. So, we’re looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions. Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

Qualifications

• Minimum Diploma or equivalent, some college preferred
• 2 years’ front desk/guest service leader experience