FPA Consultant

PricewaterhouseCoopers; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global consulting firm in Dubai is seeking a Senior Associate for managed services. The role involves executing outsourced processes, managing client interactions, and improving operational efficiency. Candidates should demonstrate strong analytical thinking, active listening, and the ability to navigate complex client relationships. This position offers opportunities for personal growth and technical expertise development while working in a dynamic environment.

Benefits

Work Visa Sponsorship

Government Clearance provided

Responsibilities

• Execute outsourced processes such as client and customer interaction.
• Implement and monitor quality controls.
• Resolve escalations and queries.

Skills

Accepting Feedback

Active Listening

Analytical Thinking

Communication

Creativity

Emotional Regulation

Intellectual Curiosity

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Senior Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high‑quality services to clients.

As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Focused on relationships, you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isn\'t clear, ask questions and use these moments as opportunities to grow.

Examples of the skills, knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self‑awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct and independence requirements.

Education

Degrees/Field of Study required: none specified

Degrees/Field of Study preferred: none specified

Certifications

none specified

Required Skills

none specified

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, 20 more.

Desired Languages

none specified

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Yes

Government Clearance Required

Yes

Required Experience

Contract