Food & Beverage Supervisor (Banquet - Conference & Events)

InterContinental Hotels Group; United Arab Emirates; On-site; AED 30,000 - 45,000; Full time

Job summary

A prestigious hotel group in the UAE seeks a Food & Beverage Ambassador to oversee service operations and enhance guest satisfaction. The ideal candidate should have at least 2 years of experience in a similar role within a 5-star hotel and be skilled in customer relations, team leadership, and HACCP procedures. This position offers opportunities for personal and professional growth within a dynamic team environment.

Qualifications

• Minimum 2 years experience in a similar role in a 5-star hotel.
• Ability to handle a multi-national team.
• Strong in HACCP procedures and application.

Responsibilities

• Acquire in-depth knowledge of the Food & Beverage menu.
• Practice good customer relations and attend to inquiries satisfactorily.
• Ensure the Outlet is set-up and supervise operations.
• Direct and supervise the service team for standards compliance.
• Ensure all colleagues receive adequate training.
• Maintain concise record of beverage stock.

Skills

Customer relations

Team leadership

HACCP procedures

Training and development

Administration skills

Job description

Food & Beverage Ambassador (Conference & Banquets)

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you are part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title. At Crowne Plaza, we look for people who are dynamic and passionate! People who excel in their role and help our guests succeed too.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely; enjoy a new hotel that has mastered the balance between the modernism of the business world and traditions of the Arabian hospitality.

Responsibilities

• Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available

Qualifications

The successful candidate will be hands-on leader with the ability to positively coach and motivate the team to success. Ideally, the candidate would have minimum 2 years experiences in a similar role in a 5 star hotel; able to handle multi-national team; Strong in HACCP procedures and application; exposure to outlet opening; exposure to a wide variety of outlets. The position required a high organization skill; highly motivated; focus on training and developing staff member; good administration skill.

IHG is more than just a great place to stay; we are also one of UAE’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.