Food & Beverage Supervisor

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned luxury hotel chain in Dubai is seeking a dedicated Restaurant Supervisor to oversee daily food and beverage operations. The successful candidate will supervise staff, resolve guest complaints, and ensure compliance with hygiene and safety regulations. A service-focused personality and previous leadership experience are essential. The role offers opportunities for growth in a supportive environment that values individual contributions. The candidate must be flexible with working shifts, including weekends and holidays.

Qualifications

• Previous experience in a similar leadership role is an asset.
• Familiarity with local health and safety regulations is required.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Supervise daily F&B operations to ensure efficiency and quality.
• Assist in handling guest complaints and resolving service issues.
• Ensure compliance with hygiene, safety, and sanitation regulations.
• Assist in training new employees.
• Motivate and encourage the team.
• Promote upselling and suggestive selling techniques.
• Monitor stock levels for replenishment.

Skills

Service-focused personality

Strong interpersonal skills

Problem solving abilities

Customer service orientation

Ability to lead by example

Attention to detail

Experience with POS systems

Cash handling procedures

Ability to work in a fast-paced environment

Education

High school diploma

Bachelor’s degree in Business Administration

Job description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be exactly who you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist ®.

Job Description

• Supervise daily F&B operations to ensure efficiency and quality service.
• Assist in handling guest complaints and resolving service issues.
• Ensure compliance with hygiene, safety, and sanitation regulations.
• Assist in training new employees on service standards and company policies.
• Coordinate team schedules and assign daily tasks.
• Motivate and encourage the team to maintain high morale.
• Ensure guests have a positive dining experience.
• Promote upselling and suggestive selling techniques.
• Monitor stock levels and coordinate with the purchasing team for replenishment.
• To assist the Restaurant Manager or other Restaurant Supervisors in any task outlined/detailed by him/her.
• Ensure all food and beverage areas comply with company policies and industry regulations.
• Report any operational issues to the management team.

Qualifications

• Service-focused personality is essential and a passion for everything food and beverage.
• Previous experience in a similar leadership role is an asset.
• Strong interpersonal and problem solving abilities and the ability to lead by example.
• Has a critical eye for detail.
• Strong customer service orientation with the ability to handle difficult situations professionally.
• Proficiency in inventory management and cash handling procedures.
• Experience with Point of Sale (POS) systems and scheduling software.
• Excellent problem‑solving and decision‑making abilities.
• Ability to work in a fast‑paced, high‑pressure environment.
• High school diploma or equivalent required; Bachelor’s degree in Business Administration or related field preferred.
• Familiarity with local health and safety regulations.
• Flexibility to work various shifts, including weekends and holidays.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.