Food & Beverage Service Expert (Hostess)

Aloft; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A modern hospitality venue in Dubai is seeking a Guest Service Expert. The ideal candidate will ensure guests enjoy a memorable dining experience by managing food service and maintaining a clean work area. Responsibilities include setting tables, serving guests, and adhering to company policies. Candidates should possess strong communication skills and the ability to lift up to 50 pounds. Join a vibrant team dedicated to providing exceptional guest experiences in a dynamic environment.

Qualifications

• Previous experience in a guest service or hospitality role preferred.
• Ability to lift and carry items weighing up to 50 pounds.
• Strong communication and interpersonal skills.

Responsibilities

• Ensure guests have a memorable dining experience.
• Set tables and interact with guests to provide excellent service.
• Keep work areas clean and organized.

Job description

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.