Floor Supervisor

Al Nahiya Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Abu Dhabi is looking for a skilled professional to oversee daily operations and manage support staff. The ideal candidate will have over 5 years of experience in hospitality management and a degree in the field. Responsibilities include managing inventory, enhancing customer relations, and training staff to uphold high service standards. If you're passionate about delivering exceptional service and have the expertise in hospitality operations, this role is for you.

Qualifications

• 5+ years of experience in hospitality management is essential.
• Fluency in English is a must for effective communication.
• Ability to train and lead support staff according to hospitality protocols.

Responsibilities

• Oversee hospitality operations and staff coordination.
• Manage inventory and supply chain for daily operations.
• Enhance guest and employee satisfaction through service delivery.

Skills

Hospitality protocols

Customer relations

Inventory management

Staff training

Financial reporting

F&B operations

Event preparation

Education

BA in Hospitality Management

Job description

Responsibilities

• Oversee day-to-day hospitality/clerical/cleaning/fleet operations, coordinating with all support staff to ensure smooth functioning including F&B and related purchases related to the section/Department.
• Train support staff in accordance with hospitality protocols and other related protocols, ensuring high standards of service delivery.
• Maintain strong customer relations, fostering positive experiences for both employee and guests.
• Prioritize employee & guest satisfaction by promptly addressing concerns and ensuring exceptional service.
• Monitor service quality and uphold company standards.
• Manage inventory and supplies, ensuring adequate quantities and quality for daily operations.
• Evaluate support staff performance and engagement, providing feedback and recognition.
• Prepare financial reports based on operational activities and expenses.
• Handle employee & guest complaints professionally and promptly, resolving issues to satisfaction.
• Lead and motivate support staff team, taking ownership of all activities and encouraging a collaborative work environment.
• Enhance employee & guest satisfaction through extraordinary service delivery.
• Conduct inventory management checks to optimize stock levels and minimize waste.
• Manage the supply chain, tracking inventory and ordering essential supplies for smooth operations.
• In charge of the F&B cleaning & stationery storages.
• Expert in events preparation & catering related tasks.

Skills

Minimum Experience 5+ years

Fluent in English

Representable

BA in Hospitality Management