Finance Operations Lead - Service & Digital Transformation

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi seeks an Associate Manager for Service & Maintenance to lead the Finance Maintenance and Service Unit. This role involves strategic decision-making, implementing automation, and ensuring ESG compliance while enhancing customer experience. Candidates should have 4-5 years in banking operations management and be committed to fostering innovation and continuous improvement across teams.

Qualifications

• 4-5 years in banking operations management.

Responsibilities

• Define and execute strategic initiatives for service delivery.
• Lead cross-functional projects to improve customer satisfaction.
• Manage staffing plans and mentor team members.

Skills

Banking operations management

Strategic decision-making

Automation and digital transformation

Process reengineering

Staffing and capability building

Job description

A leading financial institution in Abu Dhabi seeks an Associate Manager for Service & Maintenance to lead the Finance Maintenance and Service Unit. This role involves strategic decision-making, implementing automation, and ensuring ESG compliance while enhancing customer experience. Candidates should have 4-5 years in banking operations management and be committed to fostering innovation and continuous improvement across teams.