Field Support Engineer technical and operational on-site support

Thales; Abu Dhabi; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading technology firm is seeking a Field Support Engineer in Abu Dhabi who will provide on-site technical and operational support to the UAE Air Force. The candidate must hold a Master's degree in computer science or GIS, possess strong communication skills in English and French, and demonstrate a problem-solving mindset. The role involves serving as the main point of contact for IMINT subjects and contributing to training programs. Join an innovative team making a difference in secure electronic solutions.

Qualifications

• IT support experience.
• Experience with MINDS/SAIM system is a plus.
• AI competencies are a plus.
• Experience working in an international environment.
• Knowledge of imagery.

Responsibilities

• Provide on-site technical and operational support to the UAE AF.
• Serve as the point of contact for UAE AF regarding IMINT.
• Prepare and coordinate on-site interventions.
• Support on-the-job training for UAE AF IAC.
• Contribute to promoting MINDS among the UAE.

Skills

Good communication skills

Proficiency in English and French

High level of autonomy

Problem-solving mindset

Troubleshooting

Reporting efficiency

Adaptability

Education

Master degree in computer science or GIS or remote sensing

Tools

MINDS/SAIM system

Job description

Location: Abu Dhabi United Arab EmiratesIn fast changing markets customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each aerospace transportation defence security and space our architects design innovative solutions that make our tomorrows possible.Thales has built a presence in the United Arab Emirates for over 35 years and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1800 people across Egypt Iraq Kuwait KSA Lebanon Oman Pakistan Qatar and UAE. Together we delivered technology for the Dubai metro the longest driverless metro network in the world and a fare collection system that processes up to 250000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabis airport.

Title

Field Support Engineer: technical and operational on-site support

Location

Abu Dhabi

Job Objective

The Technical Assistant is part of Falcon Eye on-site operational support team
and supports customers daily operations and maintenance on MINDS Falcon
Eye system activities. He/she is also the local point of contact for UAE AF
regarding IMINT subjects and is located full-time at customers premises.

Roles & Responsibilities

• Technical and operational on-site support to the UAE AF
• Point of contact for UAE AF regarding IMINT
• TSIX representative towards UAE AF IAC team and globally DISA for MINDS related subjects (SLA enhancements MINDS roadmap)
• Support to UAE AF IAC on the job training
• Support to IAC and globally DISA proposal definition
• Preparation and coordination of on-site interventions
• Contribution to the promotion of MINDS among UAE by
• supporting factory teams
• performing demo when requested
• contributing to dedicated meetings with customer
• on-call duties on request to support customer

Work Experience Requirements

• IT support
• Previous experience operating/supporting operations on
• MINDS/SAIM system is a plus
• AI competencies is a plus
• Work in international environment
• Imagery knowledge

Qualification Certification & Educational Requirements

Master degree in computer science or GIS or remote sensing or related field

Preferred Skills

• Good communication skills (internal & external with customer)
• Proficiency in English and French (Arabic is a plus)
• High level of autonomy
• Problem solving mindset
• Troubleshooting
• Reporting efficiency
• Adaptability

HSE Responsibilities

• Ensure both your own safety and the safety of others at all times.
• Maintain an active role in achieving the objectives and adhering to the HSE Thales Policy
• Comply with local HSE laws and legislation.
• To use safety equipment (including PPE) as required and intended.
• Lead by example and actively encourage departments to look at ways to conserve water & energy minimize the generation of waste and encourage recycling.
• Everyone within Thales has the right to stop work if they believe that their activities may affect their health and safety or that of this circumstance such conditions must be reported immediately to their line manager and the HSE department.

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