Field Service Technician I

Honeywell International Inc; United Arab Emirates; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading technology company in the United Arab Emirates is seeking a technician to provide technical support for HVAC and automation systems. The ideal candidate will possess at least a Bachelor's degree in engineering and have 3-5 years of experience in servicing systems. Key responsibilities include providing customer support, performing system diagnostics, and managing preventive maintenance tasks. Strong communication skills and fault-finding expertise are essential for this role.

Qualifications

• 3-5 years’ experience servicing HVAC, BMS, Fire, Security or access control systems.
• Strong fault-finding skills and excellent Honeywell product knowledge.
• Good communication skills, both written and verbal.

Responsibilities

• Provide reliable technical assistance to internal and external customers.
• Perform service and maintenance of Honeywell and third party equipment.
• Conduct diagnosis, troubleshooting, Maintenance, and escalation for rectification of issues.

Skills

HVAC servicing

BMS programming

Fault-finding

Customer relationship

Software skills

Education

Bachelor's degree in Electrical, Electronics, Mechanical Engineering or equivalent

Tools

EBI

XLWEB

Niagara

Job description

Overview

The purpose of this position is to perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems, and subsystems (including software where applicable) from simple to moderately complex in nature. This role involves diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other Service technicians.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Duties & Main Accountabilities

• Provide reliable technical assistance to internal and external customers.
• Provide professional coverage of Technical Support Helpdesk.
• Support focus on accuracy, timely feedback, and customer satisfaction.
• Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
• Build internal relationships to expedite complicated cases.
• Develop broad understanding of customer needs.
• Support the knowledge-sharing mindset, methodology, and tools.
• Help and Develop Technical Support processes.
• Ensure proper documenting and recording of all activity and communication and address systemic coordination issues.
• Be part of a team that is solving complex technical problems for the customer.
• Drive timely responses to customer demands by supporting the coordinating efforts of different teams.
• Build business acumen while learning to address customer's technical needs.

Responsibilities

• Service and maintenance of Honeywell and third party equipments.
• Install Honeywell EBI, prepare graphics and necessary programming works as per specifications.
• Proficiency in BMS programming & Maintenance.
• Supervision of cabling & field installation works.
• Perform duties outside of normal working hours as per agreed rosters and as directed.
• Safety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations).
• Carry out hazard and risk assessments for all tasks as per company policy and procedures.
• Report near misses, incidents, and other opportunities for improvement.
• Respond to customer inquiries and maintain the customer equipment to the required standard; regularly performs preventive / corrective maintenance and promptly intervenes on maintenance needs.
• Responsible for the delivery of the support services to customers respecting global standards and processes.
• Understand the customer needs and resolve issues through technical knowledge.
• Identifies service business opportunities in the customers' installed base.
• Diagnosis, troubleshooting, Maintenance, and escalation for rectification of issues for timely closure of service requests.
• Quality of delivery: Deliver promptly against service request, respecting agreed timing and ensure timely closure and tracking. Deliver on Customer Satisfaction, process up-time and system performance metrics.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader.
• Keep technically current with the HBS products and offerings. Understand legacy systems/upgrades and use all new systems/products.
• System upgrades, augmentation, modifications, and maintenance services (Installation/configuration/implementation/commissioning/maintenance support) of Honeywell’s HBS offerings.
• Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing.
• Financial control according to previously agreed budgets and plans.
• Support Working Capital Team and Service Administrator to collect the payment on time from customer.
• Customer growth and development: Identifies and develops opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities and provides customers with the most effective solutions.
• Provide special / custom training to customers upon request.

Qualifications

1. Bachelor's degree in Electrical, Electronics, Mechanical Engineering or equivalent.
2. 3-5 years’ experience servicing HVAC, BMS, Fire, Security or access control systems.
3. Honeywell and Industry based programming skills.
4. Strong fault-finding skills.
5. Excellent Honeywell product knowledge.
6. Network/ICT Skills.
7. Ability to interact and build relationships with customers.
8. Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
9. Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.
10. Must be able to work with limited supervision and direct contractors or other service technicians.
11. Good communication both written and verbal.
12. The ability to work under pressure.
13. Strong commitment to safety and safe working environment.
14. Software Skills: EBI, XLWEB, CPO, CARE, CP Studio, Niagara, XLS3000, Tema line.
15. Desired - Certification and/or Training in relevant HVAC/BMS/CCTV/Access Control/Fire Alarm systems.
16. Working in Shift pattern.

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.