Field Service Engineer

Caterpillar; United Arab Emirates; On-site; AED 75,000 - 90,000; Full time

Job summary

A global machinery manufacturer in the United Arab Emirates is seeking a skilled Field Service Technician to manage the delivery and installation of pressure control products. The ideal candidate will possess at least six years of experience in the oil and gas sector, primarily with wellheads, and will be tasked with troubleshooting and maintaining equipment while providing exceptional customer service. This role requires strong technical acumen and problem-solving abilities including the capacity to lead and train others as necessary.

Qualifications

• Minimum 6 years’ experience in the upstream oil and gas industry working with wellheads.
• Proven work experience involving pressure testing equipment as per API standards of wellhead testing.
• Must have good understanding of flow lines and annulus bleed systems.

Responsibilities

• Install, troubleshoot, and maintain Wellhead & Pressure Control Products.
• Identify, analyze and repair product failures.
• Provide technical product orientation to customers.

Skills

Customer Focus

Industry & Product Knowledge

Decision Making

Relationship Management

Business Development

Value Selling

Education

Engineering Degree or Diploma in Mechanical or Petroleum Engineering

Job description

Career Area

Operations

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

SPM™ Oil & Gas is a global provider of surface frac solutions, bringing you quality products that keep the oilfield moving. Backed by the power of Caterpillar, SPM Oil & Gas is set to improve the lives of those in the communities where we work.

Role Summary

The Field Service Technician is responsible for the delivery, installation, troubleshooting, testing, and repair of pressure control equipment on customer location. The Field Service Technician III is a highly experienced technician with the ability to perform all tasks independently, while training, delegating and reviewing the work of lower-level employees. They may be responsible for leading daily operations while on site. You will require experience of wellhead.

Travel requirement

This role requires working in customer locations on a rotational basis in Kuwait.

What You Will Do

• Install, troubleshoot and maintain Wellhead & Pressure Control Products
• Identify, analyse and repair product failures as required based on Manufacturer’s recommendations
• Provide technical product orientation and basic user functionality training to customer when required
• Work closely with co‑Field staff to implement appropriate policies to manage workflow and communication
• Advise customers of the correct installation and operating procedure for the equipment as well as the maintenance required
• Complete and accurate job reporting

Skills You Will Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.
• Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.

What Will Put You Ahead

• Minimum 6 years’ experience in the upstream oil and gas industry working with wellheads.
• Proven work experience involving pressure testing equipment as per API standards of wellhead testing.
• Must have good understanding of flow lines and annulus bleed systems.
• Must be able to work in a multicultural environment.
• Must be able to communicate effectively and professionally interact with a broad range of disciplines and levels within the company, including peers, field staff and senior management.
• Well‑developed interpersonal, communication and problem‑solving skills.
• Strong leadership skills with proven capability to take firm, decisive action.
• Preferred Engineering Degree or Diploma in Mechanical or Petroleum Engineering.
• Relevant experience would include work with hands‑on application of Equipment (Wellheads, Valves, Specialty Connections & Piping, Trees, Valves, Mudline Equipment, etc.).
• Well completion and installation of X‑mas tree.
• Installation and removal of actuators.
• Monitoring well pressure, monitoring for annulus pressures, checking for missing items on well heads and arranging for replacement.
• Installation and retrieval of non‑return valves and VR plugs on wells for well abandonment (well securing).
• Carry out integrity leak on X‑mas tree valves, wing valves and swap valves at the same time count valve turns in close and open position, to ensure they are OK.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Basic computer skills are preferred with MS Office proficiency.
• Strong English skills are preferred. Multi‑language ability will be a positive achievement. Arabic knowledge will have a distinctive advantage.
• Certificates, Licenses, Registrations: All EHS certification validity to be maintained, required by Customer.
• Advanced training in Wellhead.

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Posting Dates

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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