Experience Manager

Kaizen Asset Management Services; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading property management firm in the UAE seeks an experienced Experience Manager to oversee community operations and enhance living experiences. Key responsibilities include managing financial operations, ensuring compliance with laws, developing strategies for property optimization, and fostering relationships with stakeholders. The ideal candidate has over 5 years of relevant experience, appropriate certifications, and strong communication skills.

Benefits

Training & Development

Health Care Plan

Performance Incentive

Qualifications

• 5+ years of experience in owners association management.
• Certification in property management or owners association management required.
• Strong communication skills required.

Responsibilities

• Manage community and financial operations.
• Ensure compliance with laws and regulations.
• Develop strategies for building optimization.

Skills

Communication

Financial management

Interpersonal skills

Knowledge of local laws

Sustainability commitment

Technological proficiency

Education

Bachelor’s degree in Business Administration, Real Estate, or related field

Master’s degree (preferred)

Tools

Property management software

Job description

KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE. Kaizen is seeking a highly motivated and experienced Experience Manager to join our team. At Kaizen, we are committed to creating vibrant and sustainable communities that provide exceptional living experiences to our residents.

Responsibilities

• Community management, including financial management, maintenance, and customer experience.
• Ensure compliance with all relevant laws, regulations, and owners association bylaws.
• Ensure service providers compliance with company SLAs and KPIs.
• Develop and implement strategies to grow and optimize the buildings under management.
• Collaborate with cross‑functional teams to enhance service delivery and customer satisfaction.
• Drive initiatives related to sustainability, environmental stewardship, and technology integration.
• Establish and maintain relationships with key stakeholders, including property owners, vendors, and authorities.
• Regularly assess the performance and efficiency of building operations.
• Prepare and present reports to senior management and clients.
• Stay informed about industry trends, best practices, and legal developments.

Qualifications

• Minimum 5 years of experience in owners association management.
• Certification in property management or owners association management (e.g., CMCA, M100, PCAM).
• Strong knowledge of local laws and regulations related to owners' associations.
• Exceptional communication and interpersonal abilities.
• Proficiency in financial management and reporting.
• Commitment to sustainability and environmental stewardship.
• Technologically savvy with experience in property management software.
• Bachelor’s degree in Business Administration, Real Estate, or a related field (Master’s degree preferred).

Benefits

• Training & Development
• Health Care Plan
• Performance Incentive