Epic Cadence Analyst/Specialist (immediate joiners required, 2 to 4 years experience, Dubai)

Virtua Advanced Solution; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare IT solutions provider in Dubai seeks an Epic Cadence Analyst/Specialist responsible for optimizing and supporting the Epic Cadence module. The role involves configuring workflows, training staff, and analyzing patient access metrics. Candidates should possess Epic Cadence Certification and experience in healthcare IT. Strong problem-solving and communication skills are essential as well. This position is full-time, based in Dubai, and does not allow remote work.

Qualifications

• Demonstrated expertise in Epic Cadence module.
• Strong understanding of appointment scheduling processes.
• Experience in patient access services or scheduling workflows.

Responsibilities

• Configure scheduling workflows including templates and rules.
• Collaborate to analyze and optimize scheduling workflows.
• Develop training materials and provide ongoing support for users.
• Enable and support self-scheduling features.
• Create reports to track scheduling metrics.

Skills

Problem-solving skills

Analytical skills

Communication skills

Interpersonal skills

Data analytics proficiency

Education

Epic Cadence Certification

Experience in healthcare IT

Job description

The Epic Cadence Analyst/Specialist is responsible for the implementation optimization and support of the Epic Cadence module. This role ensures that the scheduling system meets organizational requirements enhances patient access and supports efficient resource management across healthcare facilities.

Key Responsibilities

• System Implementation & Configuration:
  • Configure Cadence to support scheduling workflows including templates rules and provider preferences.
  • Set up appointment types visit lengths and referral workflows to align with organizational needs.
  • Integrate Cadence with other Epic modules such as MyChart Prelude and Resolute.
• Workflow Optimization:
  • Collaborate with clinical administrative and IT teams to analyze scheduling workflows.
  • Design and implement solutions to reduce scheduling errors noshows and appointment bottlenecks.
  • Optimize templates for provider availability resource utilization and patient satisfaction.
• Training & EndUser Support:
  • Develop and deliver training materials for schedulers frontdesk staff and clinicians.
  • Provide ongoing support for endusers addressing issues and optimizing workflows.
  • Conduct followups to gather feedback and ensure effective use of the system.
• Patient Access & Engagement:
  • Enable and support selfscheduling features via MyChart and Epic Open Scheduling.
  • Ensure that patient appointment workflows are userfriendly and accessible.
  • Monitor and improve the patient experience by analyzing access metrics and feedback.
• Reporting & Analytics:
  • Create and maintain reports to track scheduling metrics such as appointment volumes wait times and noshow rates.
  • Provide data to support strategic planning for resource allocation and patient access initiatives.
• System Maintenance & Updates:
  • Monitor Cadence system performance and troubleshoot technical issues.
  • Test and implement updates and new features provided by Epic.
  • Maintain accurate documentation for system configurations and workflows.
• Compliance & Security:
  • Ensure scheduling workflows comply with HIPAA and other healthcare regulations.
  • Maintain secure access to patient information and appointment data.

Qualifications

• Epic Cadence Certification or demonstrated expertise in Cadence.
• Experience in healthcare IT patient access services or scheduling workflows.
• Strong understanding of appointment scheduling registration and referral processes.

Preferred Qualifications

• Familiarity with other Epic modules such as MyChart Prelude and Resolute.
• Experience in patient access call center management or frontdesk operations.
• Knowledge of regulatory compliance and healthcare billing practices.

Key Skills

• Excellent problemsolving and analytical skills for optimizing scheduling workflows.
• Strong communication and interpersonal skills to collaborate with diverse teams.
• Proficiency in reporting tools and data analytics.
• Awareness of healthcare data security and privacy standards.

Remote Work

No

Employment Type

Fulltime