End User Computer Analyst

Info Resume Edge; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT support company in the United Arab Emirates is looking for an End User Computer Analyst. This role is responsible for providing technical support and troubleshooting for desktops, laptops, and mobile devices. The ideal candidate should have a Bachelor’s degree in Computer Science and 2-5 years of experience in an end-user support role. Strong analytical and communication skills are essential, along with proficiency in Windows and macOS. Join us to enhance user satisfaction and improve IT operations.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 2-5 years of experience in end-user support.

Responsibilities

• Provide first and second-level support for hardware and software.
• Configure, deploy, and support end-user devices.
• Install and maintain operating systems and applications.
• Manage Active Directory accounts and permissions.
• Monitor and respond to service requests timely.

Skills

Windows operating system proficiency

macOS operating system proficiency

Office 365 familiarity

ServiceNow experience

Network fundamentals knowledge

Strong analytical ability

Excellent communication skills

Education

Bachelor's degree in Computer Science

Equivalent experience

Tools

Jira

SCCM

MDT

Job description

The End User Computer Analyst is responsible for providing technical support and troubleshooting services to end users within the organization. This role ensures all desktops laptops mobile devices printers and other peripherals function efficiently and meet company standards. The analyst plays a critical role in user satisfaction and IT operational effectiveness.

Key Responsibilities

• Provide first and secondlevel technical support for hardware software and networking issues.

• Configure deploy and support enduser devices including desktops laptops tablets and mobile phones.

• Install and maintain operating systems productivity tools antivirus software and custom applications.

• Manage Active Directory accounts permissions and security groups.

• Monitor prioritize and respond to tickets and service requests in a timely manner.

• Maintain asset inventory and ensure equipment lifecycle management.

• Troubleshoot peripheral devices such as printers scanners and VoIP phones.

• Support remote users using tools such as VPN RDP and remote desktop software.

• Collaborate with infrastructure and cybersecurity teams to enforce IT policies.

• Document technical procedures solutions and user guides.

• Participate in IT projects including software rollouts system upgrades and migrations.

Requirements

Education & Experience

• Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).

• 25 years of experience in an enduser support or helpdesk environment.

Technical Skills

• Proficiency with Windows and macOS operating systems.

• Familiarity with Office 365 Microsoft Teams and common enterprise applications.

• Experience with ServiceNow Jira or similar ticketing systems.

• Working knowledge of networking fundamentals (TCP/IP DNS DHCP).

• Experience with imaging tools (e.g. SCCM MDT) and remote support tools.

Soft Skills

• Excellent communication and interpersonal skills.

• Strong analytical and problemsolving ability.

• Ability to work independently and in a team.

• Strong attention to detail and documentation.