Embroidery Counter Technician

Al Tayer Group; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A luxury retail leader in Dubai is seeking an individual to provide exceptional customer service through embroidery and engraving. The role involves maintaining the embroidery station and ensuring readiness for operation. Candidates should have a high school qualification and 1 - 2 years of experience in a similar field. Key attributes include being a team player, being organized, and working well under pressure. This position is ideal for those passionate about delivering luxury experiences.

Qualifications

• 1 - 2 years of experience in a similar field.

Responsibilities

• Engage and delight customers with embroidery, engraving, and gift wrapping services.
• Maintain the embroidery station by preparing it for operation and keeping it tidy.
• Pay attention to detail for engraving and embroidery requests.
• Update daily, weekly, and monthly reports for completed tasks.
• Be proactive, approachable, and available for customers.
• Assist shop floor customers and support the team during busy times.

Skills

Team player

Can work efficiently under pressure

Highly organized with attention to detail

Education

High school qualification

Job description

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

What You’ll Be Doing

• Engage and delight our customers with the complimentary services that we offer, such as embroidery, engraving, and gift wrapping.
• Make sure that the embroidery station is always staffed and ready for operation. Always maintain the desired standards, ensuring that the embroidery station is prepared for operation by refilling all stationery, changing threads in the embroidery machine, reordering new ones if needed, and ensuring there are enough gift boxes prepared until the end of the day. Keep the desk tidy and clean throughout the day.
• Pay close attention to detail when handling engraving and embroidery requests, as certain fabrics and materials may not be suitable for our current machines.
• Update the daily, weekly, and monthly reports for completed embroideries and engravings.
• Always be proactive, approachable, visible, and available for customers.
• Assist shop floor customers with their queries and support the shop floor team during busy times if needed.
• Indirect support of Tailoring and WhatsApp team when needed.

About You

Education/Certification and Continued Education

• High school qualification

Years of Experience

• 1 - 2 years of experience in a similar field

Knowledge and Skills

• Team player
• Can work efficiently under pressure
• Highly organized with attention to detail