Elite Guest Experience Concierge

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a dedicated Concierge Agent to enhance guest experiences. In this key role, you will be the main contact for guests, assisting with inquiries, providing tailored services, and delivering high-quality customer care. A suitable candidate will have prior experience in similar roles and strong communication skills, along with a solid knowledge of the Dubai area. This position offers the opportunity to work in a dynamic hotel environment focused on customer satisfaction.

Qualifications

• Previous experience in a similar role.
• Excellent grooming standards.
• Ability to respond to a variety of different work situations.

Responsibilities

• Serve as a key point of contact for guests and efficiently respond to guest enquiries.
• Engage with guests and assist in providing tailored experiences.
• Provide information and booking services for guest enquiries.

Skills

Excellent communication skills

Positive attitude

Flexibility

Teamwork

Customer service commitment

Knowledge of Dubai

Job description

A luxury hotel in Dubai seeks a dedicated Concierge Agent to enhance guest experiences. In this key role, you will be the main contact for guests, assisting with inquiries, providing tailored services, and delivering high-quality customer care. A suitable candidate will have prior experience in similar roles and strong communication skills, along with a solid knowledge of the Dubai area. This position offers the opportunity to work in a dynamic hotel environment focused on customer satisfaction.