E-Commerce Manager EAMEA

AccorCorpo; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking an E-Commerce Manager for the EAMEA region. This full-time role will involve supporting digital marketing and e-commerce activities for Fairmont & Raffles properties. The ideal candidate will have a minimum of 3 years of experience in E-Commerce and Digital Marketing, a relevant degree, and a strong understanding of digital strategies. Candidates should possess excellent communication skills and be data-driven in their approach to improve online performance.

Qualifications

• Minimum of 3 years of experience in E-Commerce and Digital Marketing.
• Strong understanding of digital marketing concepts and best practices.
• Proficient with SEA/Display, META knowledge, and content writing.

Responsibilities

• Build strong relationships with hotel digital teams.
• Support hotels in executing digital marketing activities.
• Utilize analytics tools to make data-driven decisions.

Skills

E-Commerce

Digital Marketing

Data Analytics

Communication

SEO

Social Media

Education

Degree in Hospitality Management or Marketing and Communications

Tools

Digital Platforms and Tools

Job description

As our E-Commerce Manager EAMEA your main objective will be to support Fairmont & Raffles properties across the region for digital marketing and e-commerce activities. Reporting to the Director E-Commerce EAMEA you will be actively involved in conducting hotel audits and working towards maximizing direct and indirect online performance. You will be fully responsible to drive Web direct & Web indirect performance across all the hotels in Europe Africa Middle East & Asia.

Key Responsibilities

• Build strong and close rapport with hotels digital teams providing guidance overseeing their e-commerce and digital strategy and aligning it with the overall departmental objectives
• Support hotels in planning and execution of digital marketing activities through global partners vendors and agencies including but not limited to SEM email marketing social media display and programmatic metasearch OTA ads
• Design and develop learning material for hotels including user-guides handbooks intranet content
• Provide ideas and best practices to grow online performance
• Utilize data analytics tools and customer insights to make data-driven decisions and continuously improve online performance.
• Drive central tools adoption by properties
• Work closely with counterparts from Acquisition CRM Social Media Product in the rollout of digital projects tools and campaigns
• Collaborate with internal stakeholders from Revenue Marketing PR Sales Operations
• Monitoring rate parity across channels using central tool to ensure best rate availability on direct web
• Monitor and assist in ensuring Rate parity together with the Revenue team throughout all distribution channels
• Support new opening hotels with distribution budget recommendation team structure and opening campaign
• Stay up-to-date with industry trends and emerging technologies to identify new opportunities for growth

Qualifications

• A minimum of 3 years of experience in E-Commerce and Digital Marketing in Hospitality Tourism or Retail
• A degree in Hospitality Management or Marketing and Communications
• Strong understanding of current digital marketing concepts strategy and best practices
• Proficient with Digital platforms and tools
• SEA/Display & META knowledge
• Experience in content writing and SEO
• Understanding of online marketing channels and trends
• Analytical thinker
• Excellent organizational skills
• Exceptional communication and presentation skills
• Expertise in luxury-focused social media
• Familiarity with travel hospitality lifestyle and luxury sectors
• Excellent English both verbal and written. French is a plus
• Energetic and passionate

Additional Information

Remote Work

No

Employment Type

Full-time