Duty Officer-UAE National (Munawala)

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A major airline in the United Arab Emirates is seeking a Duty Officer to supervise ramp, equipment, cargo, and passenger operations. Your role will involve monitoring flight operational movements, coordinating schedules, and ensuring safety procedures are adhered to. The ideal candidate will have a diploma and 3-4 years of experience in airport operations. Strong communication and decision-making skills are essential. This is a pivotal role that contributes directly to flight safety and operational efficiency.

Qualifications

• Proficiency in English is mandatory.
• 3–4 years of relevant experience in airport operations or cargo handling.

Responsibilities

• Control and supervise ramp, equipment, cargo, and passenger operations.
• Monitor flight operational movements and staff.
• Prepare daily reports for senior management.

Skills

Communication

Operational supervision

Decision-making

Flight operations management

Scheduling

Education

Diploma (2 years or more)

Job description

Synopsis

As a Duty officer you shall be Control and Supervise Ramp, Equipment, Cargo & Passenger Operation, Co-ordinates/plan/Supervise with the Assistant Duty Officer, Senior Ground Support Equipment Operators and other team members to ensure smooth operation and to manage full responsibility for the entire equipment operations.

Accountabilities

• Monitors the entire flight operational movement shift wise, handles & monitors the staff
• Monitors and arranges schedules in accordance with the airlines & co-ordinates with Ramp & Load Control sections for flight details & needs.
• Disseminates manpower according to the flight schedule.
• Prepares charge notes for every flight shift wise.
• Reports anomalies through Briefing Sheet & ensures all discrepancies, irregularities are reported to the Manager.
• Reviews manpower assignment and equipment requirements and ensures availability of resources.
• Conducts pre-flight and post flight briefings.
• Arrange schedules for non-routine flights which include VIP’s & extra flights.
• Co-ordinates with clients and airport management and all concerned parties regarding Ground Handling Services.
• Attends to every incoming calls from the office and capable of quick efficient decisions.
• Attends periodic meetings conducted by the Manager.
• Ensure that the Munawala Procedure Manual and Munawala Management Safety Procedure as mentioned in the manual is adhered to.
• Reporting Incidents/Accidents/ Near Misses.
• Maintain accurate records of operations, including delays, incidents, and equipment issues.
• Ensure healthy communication is maintained throughout the operation.
• Ensure that the SOPs and Ground Handling Manuals are read and understood.
• To highly ensure that the safety bulletins / work instructions flashed across the stations are brought to the knowledge of all staff and adhered to.
• Prepare daily reports and submit them to senior management.

Education & Experience

• Diploma (2 years or more); proficiency in English is mandatory.
• 3–4 years of relevant experience in airport operations, cargo handling, or a similar field.