Duty Manager - Hilton Abu Dhabi Yas Island

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Duty Manager in Abu Dhabi. In this role, you will greet and assist Guests, particularly VIPs, in the hotel lobby, manage complaints, coordinate services for long-stay Guests, and ensure guest satisfaction during busy periods. Strong leadership and communication skills, along with previous supervisory experience in the hotel sector, are essential. This position offers opportunities to create remarkable hospitality experiences in a dynamic environment.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Experience in managing budgets and revenue proposals.
• Strong commercial acumen for increasing profitability.

Responsibilities

• Manage the first impressions of Guests in the lobby.
• Resolve Guest complaints promptly and efficiently.
• Coordinate services for long-stay Guests and understand credit procedures.

Skills

Leadership skills

Communication skills

Calm under pressure

Knowledge of Health and Safety procedures

Customer service passion

Education

Degree or diploma in Hotel Management

Job description

EOE/AA/Disabled/Veterans

A Duty Manager works closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel lobby.

What will I be doing

A Duty Manager you will works closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage record and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products services policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures if required including fire walks food safety investigations etc.

What are we looking for

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen with experience in increasing profitability in a tight market sector
• Experience in managing budgets revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• An in-depth knowledge of the hotel leisure or service sector

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience

Manager