Duty Manager

AccorHotel; Ras Al Khaimah; On-site; AED 20,000 - 30,000; Full time

Job summary

AccorHotel is seeking a Duty Manager for their 5-star luxury property in Ras Al Khaimah. This role involves overseeing guest services, managing VIP arrivals, and training staff to enhance guest experiences. Join a team committed to providing excellent customer service and growing in your hospitality career.

Benefits

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow

Qualifications

• Minimum two years experience in a similar role in a 5-star luxury hotel.
• Ability to work under pressure and multitask.
• Strong verbal and written communication skills.

Responsibilities

• Ensure efficient operation in Guest Services.
• Supervise daily VIP arrivals and special requests.
• Manage staff training and handle complaints.

Skills

Customer Service

Leadership

Multitasking

Education

Bachelor's degree in Hospitality

Tools

MS Office

Opera system

Job description

Duty Manager

Can you bring your own personality create a magnifique experience and naturally connect with guest and colleagues alike

We are looking for a Duty Manager to join our team! This could be the next step for you into a Management position within Hotel and the group and so APPLY TODAY get lots of perks and benefits learn & grow continuously and start your lifelong career here!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Responsible in ensuring the efficient operation in Guest Services
• Supervises daily VIP arrival in terms of room allocation amenities and special requests of Guests
• Ensure that all team members are properly trained
• To handle complaint / incidents / accidents occurring in the hotel when required
• To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received
• Develops high quality relationships with guests throughout their stay in order to encourage loyalty
• Support other duty managers with responsibilities related to the front desk

Qualifications :

Your experience and skills include:

• Minimum experience of two years in a similar role in 5star Luxury Hotel
• Bachelors degree in Hospitality or equivalent
• Knowledge in MS Office and Opera system
• Ability to speak other languages preferably Russian
• The ability to work under pressure multitask and think on your feet to quickly resolve issues is required
• Strong verbal and written communication skills and pride in personal presentation
• A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay
• Strong leadership & interpersonal skills

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo!#BELIMITLESS

Remote Work :

No

Employment Type :

Fulltime