Duty Manager

21c Museum Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Duty Manager to lead Rooms operations and ensure exceptional guest journeys. The ideal candidate will have proven leadership experience in front office roles, excellent problem-solving skills, and a guest-focused approach. Responsibilities include managing guest concerns, maximizing revenue through effective strategies, and guiding a team to create memorable experiences. Join us in a dynamic environment that promotes growth and diversity.

Qualifications

• Proven experience in a front office leadership role within the hospitality industry.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• Excellent problem-solving abilities and a guest-focused approach.

Responsibilities

• Lead and manage all aspects of the Rooms departments.
• Handle guest concerns and ensure memorable moments for guests.
• Maximize rooms revenue through yield management participation.
• Organize work within the department including assignments and schedules.
• Train and support the team in providing outstanding guest experiences.

Skills

Leadership

Communication

Problem-solving

Guest-focused service

Tools

Opera

Job description

Company Description

Joinus at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fully yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

Inspiring and engaging. As a Duty Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supported agreed upon Revenue Management strategies and practices
• Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with FO Manager .
• Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
• Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
• Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
• Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
• Train, guide & support the team in providing outstanding guest welcoming and experiences.

Qualifications

• Proven experience in a front office leadership role within the hospitality industry
• Prior experience working with Opera or a related system
• Strong leadership and communication skills, with the ability to motivate and guide a team
• Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.