Duty Manager

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector seeks a skilled manager to oversee front office operations, ensuring high levels of guest satisfaction and operational efficiency. Ideal candidates will have a strong background in hotel management, demonstrate excellent leadership skills, and be adept at engaging with a multicultural workforce. This full-time position offers competitive compensation and opportunities for professional growth.

Qualifications

• Degree in Tourism & Hotel Management preferred.
• Good organizational and leadership skills.
• Ability to manage a multicultural workforce.

Responsibilities

• Manage and supervise staff for guest attention and recognition.
• Control room availability and maximize occupancy.
• Liaise with departments to meet guest needs.

Skills

Leadership

Communication

Organizational skills

Multicultural workforce management

Guest engagement

Integrity

Flexibility

Education

Degree from School for Tourism & Hotel Management

Tools

Opera Property Management System

Job description

• Manage and supervise all tasks of his/her staff to ensure guests receive prompt cordial attention and personal recognition
• Assist the Room Divison Manager in all aspects of his/her duties
• Ensure repeat guests and other VIPs receive special attention and recognition
• Control room availability room types accuracy of room count and rate categories
• Maximize occupancy revenue & average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to
• Liaise closely with Housekeepingto ensure special guest needs amenities and other roomrelated requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports and compile relevant statistics for front office
• Approve upgrades and special amenities in absence of manager
• Maintain interdepartmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness of the lobby reception and cashiers desk and on a random basis VIP rooms prior to arrival
• Prepare efficient work and vacation schedule for Front Office Staff taking into consideration project occupancy and forecasts and any large group movements
• Maintain appropriate staff standards of conduct dress hygiene uniforms appearance
• Work with Finance in the preparation and management of the departments budget
• Adhere to OH&S policies and procedures and ensure all direct reports do the same

Qualifications :

PERSONAL ATTRIBUTES

• Degree from School for Tourism & Hotel Management
• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multicultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a selfstarter coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred

Remote Work :

No

Employment Type :

Fulltime