Dubai Luxury Guest Relations Concierge

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Relations Agent to join their Front Office team. This role requires at least 2 years of experience in a 5-star environment, with a focus on delivering high-level customer service. Responsibilities include assisting with VIP arrivals, monitoring guest preferences, and ensuring compliance with safety regulations. Candidates should possess strong problem-solving abilities and excellent communication skills, particularly in English. The hotel offers competitive salary and benefits aligned with UAE standards.

Benefits

Learning & Development programs

MOstay for complimentary nights

Health & wellness programs

Comfortable accommodation

Competitive salary and benefits

Qualifications

• At least 2 years’ experience in a 5-star hotel, including 1 year in Front Office.
• Pre-opening and Middle East experience are advantages.
• Effectively communicates in English; knowledge of Arabic preferred.
• Demonstrates strong problem-solving abilities and customer service.
• Capable of multitasking in a fast-paced environment.
• Physically able to stand for long periods.

Responsibilities

• Assist with VIP room inspections and amenity requests.
• Monitor guest preferences and support Front Office operations.
• Ensure compliance with safety and hygiene regulations.
• Establish connections with guests and attend to their needs.
• Foster teamwork and collaboration across departments.
• Deliver exceptional guest service and handle complaints.

Skills

Customer service

Interpersonal skills

Problem-solving

Communication in English

Multitasking

Education

Senior school qualification

Tools

Microsoft Office

Front Office systems

Job description

A luxury hotel in Dubai is seeking a Guest Relations Agent to join their Front Office team. This role requires at least 2 years of experience in a 5-star environment, with a focus on delivering high-level customer service. Responsibilities include assisting with VIP arrivals, monitoring guest preferences, and ensuring compliance with safety regulations. Candidates should possess strong problem-solving abilities and excellent communication skills, particularly in English. The hotel offers competitive salary and benefits aligned with UAE standards.