Dubai IT Desktop Services Technician II

Geosyntec Consultants, Inc.; United Arab Emirates; On-site; AED 238,000 - 313,000; Full time

Job summary

A global environmental services firm is seeking an IT Desktop Support Technician in Dubai. This role focuses on desktop administration, customer service, and technical support for various devices. The ideal candidate should have substantial experience or an Associates degree in IT, proficiency in Office 365, and exceptional troubleshooting skills. This position offers a dynamic work environment where you will interact with employees to resolve issues and ensure optimal IT performance.

Benefits

Competitive pay and benefits

Career development programs

Qualifications

• 4+ years of experience in desktop support or an Associates degree with 2 years' experience.
• Microsoft Office 365 Fundamentals required; certification preferred.
• Experience with various hardware and software applications.
• Ability to handle multiple tasks and customer service efficiently.

Responsibilities

• Perform desktop administration and client support.
• Troubleshoot desktop and mobile device issues.
• Manage incident and service requests effectively.
• Ensure customer needs are addressed promptly.

Skills

Desktop administration

Troubleshooting

Customer service

Office 365 support

Technical documentation

Education

Associates degree in IT or related field

Tools

SCCM

Microsoft Office 365

Apple operating systems

Job description

A global environmental services firm is seeking an IT Desktop Support Technician in Dubai. This role focuses on desktop administration, customer service, and technical support for various devices. The ideal candidate should have substantial experience or an Associates degree in IT, proficiency in Office 365, and exceptional troubleshooting skills. This position offers a dynamic work environment where you will interact with employees to resolve issues and ensure optimal IT performance.