Door Attendant - Concierge - Jumeirah Mina Al Salam

Dubai Holding; United Arab Emirates; On-site; AED 30,000 - 40,000; Full time

Job summary

A luxury resort in the UAE is seeking a Door Attendant to provide exceptional service by greeting guests and assisting with their needs. The role involves luggage handling, ensuring authorized access, and maintaining a welcoming environment. The ideal candidate will possess strong interpersonal and customer service skills, a thorough knowledge of the property and local area, and the ability to work flexible hours. A valid driver’s license is required for valet duties. Competitive benefits and a tax-free salary are offered.

Benefits

Supportive and inclusive work environment

Learning & Development programmes

Colleague discounts on food, beverage, and hotel stays

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight

Performance-based incentives

Qualifications

• Strong interpersonal, communication, and customer service skills with a professional, well-groomed appearance.
• Excellent knowledge of the hotel property and local area to confidently assist and inform guests.
• Ability to work flexible schedules, including evenings, weekends, holidays, and overnight shifts as required.
• Physically capable of standing for extended periods and safely assisting with luggage and guest needs.
• Previous hospitality or customer-facing experience preferred; valid driver’s license required when performing valet duties.

Responsibilities

• Greet guests warmly upon arrival and departure, open doors, anticipate guest needs.
• Assist with luggage handling, coordinate bell services, call taxis or rides.
• Monitor the entrance, screen visitors, ensure authorized access.
• Provide accurate information about hotel amenities, services, events, dining options.
• Receive, sign for, log, and distribute packages and deliveries.
• Maintain a clean, orderly, and welcoming entrance area.

Skills

Interpersonal skills

Communication skills

Customer service skills

Knowledge of local area

Job description

Door Attendant - Concierge - Jumeirah Mina Al Salam

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Door Attendant to join Madinat Jumeirah Resort. The main duties and responsibilities of this role include:

• Greet guests warmly upon arrival and departure, open doors, anticipate guest needs, and provide a positive first and last impression of the hotel.
• Assist with luggage handling, coordinate bell services, call taxis or rides, manage valet traffic, and escort guests as needed.
• Monitor the entrance, screen visitors, ensure authorized access, follow safety procedures, and report suspicious or unusual activity.
• Provide accurate information about hotel amenities, services, events, dining options, and local attractions, while assisting with guest inquiries and requests.
• Receive, sign for, log, and distribute packages and deliveries according to hotel procedures.
• Maintain a clean, orderly, and welcoming entrance area, assist during peak times or emergencies, support front desk and concierge teams, and ensure clear communication during shift handovers.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Strong interpersonal, communication, and customer service skills with a professional, well-groomed appearance.
• Excellent knowledge of the hotel property and local area to confidently assist and inform guests.
• Ability to work flexible schedules, including evenings, weekends, holidays, and overnight shifts as required.
• Physically capable of standing for extended periods and safely assisting with luggage and guest needs.
• Previous hospitality or customer-facing experience preferred; valid driver’s license required when performing valet duties.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)