Document Controller & IT Support

iTech Engineering Consultancy; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading engineering consultancy in Abu Dhabi is seeking an IT & DC Support professional who will support day-to-day activities in the IT department. The role includes managing document control, providing technical support for various systems, and maintaining server environments. Candidates should have a Bachelor's degree in computer science, demonstrated expertise in relevant tools, and 2-3 years of experience in the AEC industry. The contract duration is for 6 months, with the possibility of extension.

Qualifications

• Minimum Experience: 2-3 years in the AEC industry.
• Ability to perform work accurately with attention to detail.
• Positive/professional attitude and ability to work independently.

Responsibilities

• Maintain quality control of documents across the business.
• Proactive maintenance of Hyper-V virtual server environment.
• Provide technical support for Microsoft and MAC environments.

Skills

Knowledge in providing technical support in AEC/BIM Industry

Technical support of Microsoft and MAC environment

Proactive maintenance of Hyper-V virtual server environment

Managing Security Framework Firewall

Knowledge of Autodesk products

Expertise in Document Management systems

Education

Bachelor's Degree in Computer Sciences

Tools

SharePoint

Aconex 2

Microsoft 365

HP Servers

Job description

Job Description Summary

DC & IT Support position works under the supervision of IT & DC Manager. He/she is responsible for supporting the IT department in all day-to-day IT & DC-related activities.

Contract Duration: 6 Months (Extendable)

Job Responsibilities

Document Control

• Maintain quality control of documents across the business
• Control and Record Incoming and Outgoing documents as per the established process
• Management of Document Revisions
• Active role in project documentation delivery
• Develop Templates where applicable and their revision continuity
• Maintain confidentiality regarding sensitive documents and digital signatures
• Establish and maintain record retention timelines
• Prepare/compose official communication through letters and emails
• Ensure company licenses and supporting documents are maintained and updated across subscription portals
• Log and manage Project Archives
• Monitor and review daily digital file transactions across active projects, and elevate for corrective treatment measures where necessary
• Assist the Business Development Team in recording Project Proposals, Notifications, and content distribution
• Scannng of incoming data for malware and threats before recording on distribution servers
• Must have expertise in working with Document Management systems such as SharePoint and Collaboration platforms such as Aconex 2

Infrastructure (Level 2)

• Proactive maintenance of Hyper‑V virtual server environment
• Technical expertise in handling HP Servers
• Management of Security Framework Firewall, End‑point security
• Management of Disaster Recovery solutions

IT Support (Level 2)

• Knowledge in providing technical support in AEC/BIM Industry
• Technical support of Microsoft and MAC environment
• Technical support of Autodesk products
• Technical Support on WAN/LAN and Wi‑Fi networking environments
• Logging and processing support calls
• Investigating, diagnosing, and solving computer software and hardware faults
• Installing and configuring computer hardware, software, multi‑function, and handheld devices
• Technical support of Microsoft 365 cloud platform
• Creating purchase requisitions for IT hardware/software
• Maintaining records of software licenses and renewals
• Management of New User and User exit IT protocols
• Analyses and deployment of software upgrade and security patches
• Awareness of PABX systems, Access Control, and CCTV systems
• Management of Company subscriptions on Authority portals
• Escalate IT Support cases to the IT manager where necessary

Minimum Skills Or Experience Requirements

• Must exhibit a positive/professional attitude, ability to work independently and with a team
• Ability to perform work accurately and thoroughly with great attention to detail
• Ability to organize and utilize time to complete work within given deadlines
• Ability to adapt to changes in the workplace and priorities easily
• Ability to learn new document and project management systems Minimum Experience 2‑3 Years (AEC Industry preferred)
• Minimum Qualification: Bachelor's Degree. A Degree in Computer Sciences is preferred