Director People Transformation & Operations Excellence

Delivery Hero; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading Delivery Services Company in Dubai is looking for a Transformation and Operational Excellence Director to enhance HR service delivery and drive data-driven culture improvements. The ideal candidate will have over 10 years of HR operations experience and a proven track record in large-scale transformation initiatives. This full-time role requires leadership and expertise in HR technology solutions, process optimization, and change management.

Qualifications

• 10+ years of experience in HR operations or process improvement.
• Experience leading large-scale transformation initiatives in HR.
• Deep understanding of HR processes and analytics.

Responsibilities

• Develop and execute transformation strategy for People Operations.
• Implement process optimizations to improve efficiency.
• Drive continuous improvement methodologies within People & Culture.

Skills

Leadership

HR Data & Analytics

Analytical skills

Process Improvement

Change Management

Project Management

Education

Bachelor’s degree in Human Resources or Business Administration

Master’s degree preferred

Tools

HRIS

Workday

SAP SuccessFactors

Oracle ServiceNow

Job description

We are seeking a dynamic and results-oriented Transformation and Operational Excellence Director to lead and drive significant improvements within our People and Culture function with a strong emphasis on HRIS and Data Analytics. In this critical role you will be responsible for developing and executing strategies to optimize HR service delivery, enhance efficiency, and drive a data-driven culture of continuous improvement. You will partner with People and Culture leadership and cross‑functional teams to identify opportunities, implement best practices, and leverage technology to transform our People Operations.

• Strategic Leadership: Develop and execute a comprehensive transformation and operational excellence strategy for People Operations and Solutions aligned with the overall People and Culture and business objectives.
• Process Optimization: Lead the identification, analysis, and redesign of People processes to streamline workflows, eliminate redundancies, and improve efficiency and effectiveness.
• Operational Excellence: Drive a culture of continuous improvement within People & Culture, implementing methodologies such as Lean, Agile or other best practices to enhance service delivery quality and customer satisfaction.
• Technology Enablement: Evaluate, recommend, and implement technology solutions to automate processes, improve data management, and enhance the employee experience.
• Data Analytics: Design and deliver comprehensive People data analytics solutions to provide actionable insights, support decision‑making, and drive People effectiveness.
• Performance Management: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure performance, identify areas for improvement, and track progress against goals.
• Change Management: Lead change management initiatives to ensure successful adoption of new processes, technologies, and organizational changes.
• Stakeholder Management: Collaborate with People partners, CEOs, functional leaders and other stakeholders to understand their needs, communicate progress, and ensure alignment on transformation initiatives.
• Team Leadership: Build, lead, and develop a high‑performing team of operational excellence professionals, fostering a culture of collaboration, innovation, and accountability.
• Project Management: Oversee and manage multiple complex projects related to People Operations / Solutions transformation, ensuring on‑time, on‑budget delivery of results.
• Compliance and Risk Management: Ensure People Solutions and operations comply with relevant laws, regulations, and company policies, and identify and mitigate potential risks.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; master’s degree preferred.
• Minimum of 10 years of progressive experience in HR operations, shared services, or process improvement with a focus on transformation and operational excellence.
• Proven track record of successfully leading and implementing large‑/mid‑scale transformation initiatives in an HR Shared Services environment.
• Deep understanding of HR processes, best practices, HR Data & Analytics, and service delivery models.
• Strong knowledge of HR technology solutions (e.g., HRIS, case management systems, workflow automation tools).
• Experience with process improvement methodologies (e.g., Lean, Six Sigma, Agile) and project management frameworks.
• Excellent analytical, problem‑solving, and decision‑making skills.
• Strong leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
• Ability to manage multiple priorities, work in a fast‑paced environment, and drive results.
• Demonstrated ability to build and develop high‑performing teams.

Preferred Qualifications

• Experience with specific HR technology (e.g., Workday, SAP SuccessFactors, Oracle ServiceNow).
• Certification in Project and/or Change Management, Lean, and Agile methodologies.
• Experience in a global organization.
• Experience in Middle East countries’ employment practices and regulations.

Remote Work

No

Employment Type

Full‑time