Director of Enrollment, Eastern Europe

Hult International Business School; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

An International Business Education Institution seeks a Director of Enrollment to manage recruitment activities across undergraduate programs. The ideal candidate will coach and mentor an enrollment team, ensuring effective processes to enhance student experiences. Responsibilities include analyzing student pipelines, preparing performance reports, and developing strategic plans for regional growth. A Bachelor's degree and strong communication skills are required, along with a passion for multicultural settings and past experience in Business Development or related roles.

Qualifications

• Bachelor's degree required.
• English proficiency required.
• Strong interpersonal and communication skills are essential.
• Passionate about people development and working in multicultural environments.
• Proven track record in Business Development or similar roles.
• Strong organizational and time-management abilities necessary.
• Ability to handle multiple tasks and adapt to changing priorities.
• Familiarity with Salesforce or similar CRM tools is a plus.

Responsibilities

• Oversee recruitment activities of the enrollment team.
• Coach and mentor team members.
• Prepare and present performance reports using Tableau.
• Develop annual and quarterly strategic plans.
• Manage scholarship and travel budgets.

Skills

English proficiency

Strong interpersonal skills

Strong communication skills

Organizational abilities

Time-management abilities

Passion for people development

Ability to multi-task

CRM tools familiarity

Education

Bachelor's degree

Tools

Salesforce

Job description

The role

As Director of Enrollment you will be required to oversee the recruitment activities of an enrollment team. Striving to grow and develop the enrollment numbers to all undergraduate programs across Eastern Europe. You will be an individual contributor working directly with students, schools and agents to ensure processes are followed effectively to provide an exceptional student experience.

Key Responsibilities and Duties

Team Management and Development

• Work collaboratively with all team members, understanding their skills and abilities and adapting approaches effectively.
• Ensure team members are engaged, motivated and working efficiently towards the given target.
• Coach and mentor teams on their consultative approach to promoting our program, value proposition and USP’s.
• Effectively managing performance, providing regular reviews and 1-1’s to ensure an open and honest environment.
• Confidently identifying team members strength and development areas and provide a framework for support.

Funnel Management and Analytics

• Have a strong analytical understanding of the student pipeline. Identifying bottlenecks and areas of opportunity.
• Use Salesforce to organize and prioritise student funnels for team members. Detailing key areas of focus and daily lists to work with.
• Prepare and present weekly performance reports using Tableau and Salesforce. Identify plans/ structures for the weeks ahead.

Strategic Planning

• Along with the Regional Director, develop the annual and quarterly strategic plans for the region.
• Use analytics and data to project and plan for peaks and troughs of the cycle and organize resources accordingly.
• Gather actionable insights on higher education trends, economic shifts, and financial variables influencing enrollment; formulate strategies to counteract potential challenges.

Budget and Planning Management

• Manage scholarship and travel budgets meticulously to maximise resource allocation.
• Manage team member requests, including vacations, expenses, and other operational matters.
• Plan and propose activities for spend allocation to help with Business Development and growth.

Cross Team Collaboration & Support

• Effectively collaborate with peers in region and across the globe within Enrollment and across support functions (Admissions, Marketing, Visas and Finance).
• Lead in effective feedback delivery to cross departmental teams to ensure an overall excellent student experience.
• Work closely with the Regional Director to guide the development of the region.

Qualifications and Skills required

• Bachelor's degree.
• English proficiency.
• Strong interpersonal and communication skills.
• Passionate about people and supporting their development.
• Passionate about working in a multicultural environment.
• Proven track record in Business Development or related roles.
• Strong organisational and time-management abilities.
• Ability to multi-task and flexibility to adjust to changing priorities.
• Familiarity with Salesforce or similar CRM tools.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.